Splunk Enterprise

VT4Splunk app configuration page is erroring

ganji
Explorer

When I open the configuration page, VT4Splunk app throws an error. I am on Splunk 9.2.2VT4Splunk error.jpg

Labels (1)
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kiran_panchavat
Influencer

@ganji What is the ERROR code?

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kiran_panchavat
Influencer

@ganji 

Check this https://community.splunk.com/t5/All-Apps-and-Add-ons/Splunk-Add-on-Failed-to-load-Inputs-Page/m-p/63... 

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kiran_panchavat
Influencer

@ganji 

1. Check splunkd.log 

index=_internal source=*splunkd.log  VT4Splunk

OR

/opt/splunk/var/log/splunk/splunkd.log | grep -i "VT4Splunk"

2. Uninstall and reinstall the app

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ganji
Explorer

I tried installing it in multiple instances and got the same error. Splunk version is 9.2.2

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ganji
Explorer

Here are some internal logs.

02-14-2025 08:57:21.124 -0600 ERROR PersistentScript [3645488 PersistentScriptIo] - From {/opt/splunk/bin/python3.7 /opt/splunk/lib/python3.7/site-packages/splunk/persistconn/appserver.py}: File "/opt/splunk/etc/apps/TA-virustotal-app/bin/lib/typing_extensions.py", line 1039
 
 
02-14-2025 08:57:21.124 -0600 ERROR PersistentScript [3645488 PersistentScriptIo] - From {/opt/splunk/bin/python3.7 /opt/splunk/lib/python3.7/site-packages/splunk/persistconn/appserver.py}: File "/opt/splunk/etc/apps/TA-virustotal-app/bin/lib/aiohttp/hdrs.py", line 13, in <module>
 
 
02-14-2025 08:57:21.124 -0600 ERROR PersistentScript [3645488 PersistentScriptIo] - From {/opt/splunk/bin/python3.7 /opt/splunk/lib/python3.7/site-packages/splunk/persistconn/appserver.py}: File "/opt/splunk/etc/apps/TA-virustotal-app/bin/lib/aiohttp/__init__.py", line 5, in <module>
 
 
02-14-2025 08:57:21.124 -0600 ERROR PersistentScript [3645488 PersistentScriptIo] - From {/opt/splunk/bin/python3.7 /opt/splunk/lib/python3.7/site-packages/splunk/persistconn/appserver.py}: File "/opt/splunk/etc/apps/TA-virustotal-app/bin/lib/vt/client.py", line 23, in <module>
0 Karma

meekah
Engager

It appears that the latest version of this app is having this issue. Uninstall it and install an older version 

0 Karma

ganji
Explorer

Unfortunately, older versions are not Cloud compatible. 

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