Splunk Integration with BMC Helix

[sivakrishna]

Hi Team,

We are planning to integrate Splunk with the ticketing system BMC Helix. So, we would like to know if it's possible to raise a ticket in the BMC Helix automatically if the knowledge objects are triggered?

If yes what is the way to do that.

Thanks in Advance

Siva.

[AbenezerKassu]

I am currently working on it too. I have found this general documentation that deals with Splunk-BMC helix integration.  https://docs.bmc.com/docs/intelligentintegrations/222/integrating-with-splunk-enterprise-1083311397..... and let me know if you have made any progress.

[richgalloway]

Have you checked Splunkbase?  There is an app there (https://splunkbase.splunk.com/app/6096) that will send events to BMC Helix, but it doesn't say what BMC does with that event.  Perhaps your BMC contact can offer more information.