License activation issue

[u712596]

Hello Support team,

The develop temporal license has expired recently, but when I've tried to reinstall the new license that it has been sent by email, i've got the next error message

Bad Request — web_1604432005.144831.lic: failed to add because: cannot add lic w/ subgroupId=DevTest:[email protected] to stack w/ subgroupId=Production

Could you helpme 

[u712596]

Thanks alonsocaio for your suggestions, I've solved and fix the issue 

I've got the next procedure too for anyone that is looking to solve similar issue

https://docs.splunk.com/Documentation/Splunk/8.0.2/Admin/LicenserCLIcommands

Best Regards

Aldo

[alonsocaio · Accepted solution]

Hi @u712596,

Have you removed the expired license before installing the new one?

If not, I would suggest you to remove it. You can do it using CLI.

First list all your licenses and identify your expired one:

splunk list licenses

Then, remove your expired license using its hash:

splunk remove licenses LICENSE_HASH

 After that you can install the new license. I had a similar issue a while ago and this helped solving.