Splunk Enterprise

License activation issue

u712596
Engager

Hello Support team,

The develop temporal license has expired recently, but when I've tried to reinstall the new license that it has been sent by email, i've got the next error message

Bad Request — web_1604432005.144831.lic: failed to add because: cannot add lic w/ subgroupId=DevTest:aortega@accedian.com to stack w/ subgroupId=Production

 

Could you helpme 

Labels (2)
0 Karma
1 Solution

alonsocaio
Contributor

Hi @u712596,

Have you removed the expired license before installing the new one?

If not, I would suggest you to remove it. You can do it using CLI.

First list all your licenses and identify your expired one:

splunk list licenses

Then, remove your expired license using its hash:

splunk remove licenses LICENSE_HASH

 After that you can install the new license. I had a similar issue a while ago and this helped solving.

View solution in original post

u712596
Engager

Thanks alonsocaio for your suggestions, I've solved and fix the issue 

I've got the next procedure too for anyone that is looking to solve similar issue

https://docs.splunk.com/Documentation/Splunk/8.0.2/Admin/LicenserCLIcommands

 

Best Regards

Aldo

alonsocaio
Contributor

Hi @u712596,

Have you removed the expired license before installing the new one?

If not, I would suggest you to remove it. You can do it using CLI.

First list all your licenses and identify your expired one:

splunk list licenses

Then, remove your expired license using its hash:

splunk remove licenses LICENSE_HASH

 After that you can install the new license. I had a similar issue a while ago and this helped solving.

Get Updates on the Splunk Community!

Observe and Secure All Apps with Splunk

  Join Us for Our Next Tech Talk: Observe and Secure All Apps with SplunkAs organizations continue to innovate ...

Splunk Decoded: Business Transactions vs Business IQ

It’s the morning of Black Friday, and your e-commerce site is handling 10x normal traffic. Orders are flowing, ...

Fastest way to demo Observability

I’ve been having a lot of fun learning about Kubernetes and Observability. I set myself an interesting ...