Expired License

[stanthonys]

Hello Everyone,

We have a Splunk server installed and working. However, a month ago our license expired, and we just renewed it. Unfortunately, it didn't go without issues. We renewed our license, but now the system isn't working, and we are getting the following error message - "Error in 'litsearch' command: Your Splunk license expired, or you have exceeded your license limit too many times."

We found the below article. However, we are unable to access it as it requires a Salesforce login.

Error in 'litsearch' command: Your Splunk license expired or you have exceeded your license limit to...

Can anyone help us figure out how to fix this issue?

Thank you,

Richard

[stanthonys]

Thank you everyone for the information and help! We are a non-profit organization and don't have a support entitlement. This is why I'm posting here ))). I will contact the support team to see if they will provide a reset license. 

[PickleRick]

We're not talking about raising a case with support. We're talking about reaching out to your sales contact.

BTW, I don't recall there being an offering with completely no support.

BTW2, this is not a "support substitute".

[PickleRick]

Yes. Whenever your Splunk gets "locked" due to either exceeding your license quota too many times (in case of enforcing license) or moving past the license validity period, you need to install a one-time "unlock license" which you need to contact your Splunk sales contact about.

[isoutamo]

Hi

It's probably like @richgalloway said and you have exceed too many times your license quota and need a reset key. And probably you must also increase your current license?

You can check the situation by Settings -> Licensing where you can see that you have valid license. For statistic you need to push "Usage Report" button. It opens you a new dashboard, where you could check "Pool Usage Warnings" which told about are you exceed your license quota too many times.

You must do those on your license server. If you have distributed environment then you must do it on MC node with MC -> Indexing -> License usage.

r. Ismo

[richgalloway]

Ask your Splunk account team for a Reset license.