Splunk Enterprise

2 problems: Can't send alert mail or download apps on the portal because of the wrong password?

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please help me
I have 2 problems
the first problem with sending alerts by email:
in analysnat index= _internal "sendmail" it notifies me that it has a bad password problem but I am sure of entering my password

the second problem with access to splunkbase via splunk portal:
I can't access splunkbase via the splunk enterprise portal to download applications, (bad password too) however I can do that through URL

is there a workaround because it is very important to send alert emails?? for app installation; I manage, I download from the site then I install it but I must have a solution for the problem of alert emails.

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