Splunk Enterprise Security

Is it possible to generate a "ticket number" style reference for a notable event?

gmrtn14
New Member

I'd like each notable event that is raised in ES to have a unique "ticket number" style reference, automatically incrementing as events are raised - along the same kind of lines as ticket reference numbers that are created in systems like ServiceNow when a ticket is raised.

I appreciate that the event_id field is a unique reference for each notable but it's not user friendly enough to be used as a point of reference between multiple analysts

Is there a way to achieve what I am looking for?

0 Karma

hazekamp
Builder

For now, I would check out the "Share Notable Event" action in the Actions dropdown per notable event. This produces direct hyperlinks to the notable event with a copy-clipboard option. While not a "ticket number", this link can be distributed in digital-friendly ways:

https://server:8000/splunk-es/en-US/app/SplunkEnterpriseSecuritySuite/incident_review?form.srch=rule...

alt text

tezkpk
Engager

You could build a lookup process, which would link the event_id to a more user-friendly ticket number. I am sure that it could be automated with a python script, or some other form of scripting.

0 Karma
First 500 qualified respondents will receive a $20 gift card! Tell us about your professional Splunk journey.


Introducing Unified TDIR with the New Enterprise Security 8.2

Read the blog
Get Updates on the Splunk Community!

.conf25 Community Recap

Hello Splunkers, And just like that, .conf25 is in the books! What an incredible few days — full of learning, ...

Splunk App Developers | .conf25 Recap & What’s Next

If you stopped by the Builder Bar at .conf25 this year, thank you! The retro tech beer garden vibes were ...

Congratulations to the 2025-2026 SplunkTrust!

Hello, Splunk Community! We are beyond thrilled to announce our newest group of SplunkTrust members!  The ...