Splunk Enterprise Security

Is it possible to generate a "ticket number" style reference for a notable event?

gmrtn14
New Member

I'd like each notable event that is raised in ES to have a unique "ticket number" style reference, automatically incrementing as events are raised - along the same kind of lines as ticket reference numbers that are created in systems like ServiceNow when a ticket is raised.

I appreciate that the event_id field is a unique reference for each notable but it's not user friendly enough to be used as a point of reference between multiple analysts

Is there a way to achieve what I am looking for?

0 Karma

hazekamp
Builder

For now, I would check out the "Share Notable Event" action in the Actions dropdown per notable event. This produces direct hyperlinks to the notable event with a copy-clipboard option. While not a "ticket number", this link can be distributed in digital-friendly ways:

https://server:8000/splunk-es/en-US/app/SplunkEnterpriseSecuritySuite/incident_review?form.srch=rule...

alt text

tezkpk
Engager

You could build a lookup process, which would link the event_id to a more user-friendly ticket number. I am sure that it could be automated with a python script, or some other form of scripting.

0 Karma
First 500 qualified respondents will receive a $20 gift card! Tell us about your professional Splunk journey.


Introducing Unified TDIR with the New Enterprise Security 8.2

Read the blog
Get Updates on the Splunk Community!

Your Voice Matters! Help Us Shape the New Splunk Lantern Experience

Splunk Lantern is a Splunk customer success center that provides advice from Splunk experts on valuable data ...

September Community Champions: A Shoutout to Our Contributors!

As we close the books on another fantastic month, we want to take a moment to celebrate the people who are the ...

Community Content Calendar, October Edition

Welcome to the October edition of our Community Spotlight! The Splunk Community is a treasure trove of ...