Getting error while doing "Splunk Restart" python.

[dhirendra761]

Hi All,

I am getting below-attached error while doing "Splunk restart" from cmd. Could you please help/suggest me the solution into this.
Already tried the solution given in ref: https://answers.splunk.com/answers/542113/splunk-will-not-start-importerror-cannot-import-na.html, but no luck.

Thanks in advance.

Error in text:

Splunk> See your world.  Maybe wish you hadn't.

Checking prerequisites...
        Checking http port [8000]: open
        Checking mgmt port [8089]: open
        Checking appserver port [127.0.0.1:8065]: open
        Checking kvstore port [8191]: open
Traceback (most recent call last):
  File "C:\Program Files\Splunk\Python-2.7\Lib\site.py", line 62, in <module>
    import os
  File "C:\Program Files\Splunk\Python-2.7\Lib\os.py", line 400, in <module>
    import UserDict
  File "C:\Program Files\Splunk\Python-2.7\Lib\UserDict.py", line 116, in <modul
e>
    import _abcoll
  File "C:\Program Files\Splunk\Python-2.7\Lib\_abcoll.py", line 11, in <module>

    from abc import ABCMeta, abstractmethod
  File "C:\Program Files\Splunk\Python-2.7\Lib\abc.py", line 8, in <module>
    from _weakrefset import WeakSet
ImportError: cannot import name WeakSet

[dhirendra761 · Accepted solution]

Hi All,
The final solution, I made to fix this issue, is UPGRADATION.
So I upgraded splunk instance V7.1.1 to v7.1.2. and it works.

Thanks for the support and time. Happy Splunking!!

Dhirendra

[woodcock]

Be sure to click Accept to close your question and indicated that there is a definitive answer!

[dhirendra761]

Sure @woodcock ... Thanks for your time 🙂

[woodcock]

Give us more context. Is this post-upgrade from a was-working system? Is this a new installation? What version are you running?

[dhirendra761]

Hi @woodcock , I am using splunk enterprise Version 7.1.1. It was working fine yesterday suddenly it stopped and thrown this error.
Splunkd.log has following errorS:

08-06-2019 16:12:47.846 +0200 WARN  ConfPathMapper - Failed to open: C:\Program Files\Splunk\etc\apps\SA_AI_NR_X620_ams_secure_transport_sh\local\inputs.conf: Access is denied.
08-06-2019 16:13:00.970 +0200 INFO  loader - win-service: Command pre-flight-checks ran successfully.
08-06-2019 16:13:01.103 +0200 ERROR loader - win-service: Error running check-xml-files (_pclose returned 1).
08-06-2019 16:13:01.103 +0200 ERROR loader - win-service: Here is the output from running check-xml-files:
08-06-2019 16:13:01.103 +0200 ERROR loader - Traceback (most recent call last):
08-06-2019 16:13:01.103 +0200 ERROR loader -   File "C:\Program Files\Splunk\Python-2.7\Lib\site.py", line 62, in <module>
08-06-2019 16:13:01.103 +0200 ERROR loader -     import os
08-06-2019 16:13:01.103 +0200 ERROR loader -   File "C:\Program Files\Splunk\Python-2.7\Lib\os.py", line 400, in <module>
08-06-2019 16:13:01.103 +0200 ERROR loader -     import UserDict
08-06-2019 16:13:01.103 +0200 ERROR loader -   File "C:\Program Files\Splunk\Python-2.7\Lib\UserDict.py", line 116, in <module>
08-06-2019 16:13:01.103 +0200 ERROR loader -     import _abcoll
08-06-2019 16:13:01.103 +0200 ERROR loader -   File "C:\Program Files\Splunk\Python-2.7\Lib\_abcoll.py", line 11, in <module>
08-06-2019 16:13:01.103 +0200 ERROR loader -     from abc import ABCMeta, abstractmethod
08-06-2019 16:13:01.103 +0200 ERROR loader -   File "C:\Program Files\Splunk\Python-2.7\Lib\abc.py", line 8, in <module>
08-06-2019 16:13:01.103 +0200 ERROR loader -     from _weakrefset import WeakSet
08-06-2019 16:13:01.103 +0200 ERROR loader - ImportError: cannot import name WeakSet
08-06-2019 16:13:01.103 +0200 ERROR loader - <<<<< EOF (check-xml-files)

[woodcock]

You might as well upgrade to the latest version and if that does not fix it, open a support ticket.

[dhirendra761]

@martin_mueller @somesoni2 @woodcock @MuS @niketnilay
Please help me