Splunk Cloud Platform

Can't Log Into Cloud Instance

smcintyre100
New Member

I signed up for a Splunk Cloud trial account this morning. After a successful login I installed an app from the Splunk App Store. Upon installation I got a message that the Splunk Cloud needed to restart. Now when I attempt to log into my instance I get a message that says "IDP failed to authenticate request. Status Message="Access Denied: You are not on the list of users who can access this instance. Contact the instance owner to request access."

I can't open a support ticket because that system is currently down. I called support and they told me that they couldn't help me and posting here is my only support option. Does anybody know how I can get this issue resolved so I can log in and continue my evaluation of Splunk?

Tags (1)
0 Karma

DavidHourani
Super Champion

Hi @smcintyre100,

Have a look here for the solution :
https://answers.splunk.com/answers/394892/adfs-saml-idp-failed-to-authenticate-request-splun.html

Cheers,
David

0 Karma
Get Updates on the Splunk Community!

.conf25 technical session recap of Observability for Gen AI: Monitoring LLM ...

If you’re unfamiliar, .conf is Splunk’s premier event where the Splunk community, customers, partners, and ...

A Season of Skills: New Splunk Courses to Light Up Your Learning Journey

There’s something special about this time of year—maybe it’s the glow of the holidays, maybe it’s the ...

Announcing the Migration of the Splunk Add-on for Microsoft Azure Inputs to ...

Announcing the Migration of the Splunk Add-on for Microsoft Azure Inputs to Officially Supported Splunk ...