"IOException while parsing API response: ..." encountered when tried to create a platform after initial AppDynamics installation

[Jonathan_Wang]

Hello,

   I'm new to AppDynamics world. When tried to create a platform after the installation (as the messages attached below) with the following command, and I got an error message next. Can anyone advise me how to resolve this issue? Thanks.  -- Jonathan Wang, 2024/07/30

Command ==> [root@appd-server platform-admin]# bin/platform-admin.sh create-platform --name myappd --installation-dir /usr/local/appdynamics/platform2/

IOException while parsing API response: Failed to connect to appd-server/fe80:0:0:0:be24:11ff:fed4:bf11%2:9191

================== Installation step, and associated log below. ==========

I finished AppDynamics installation with the following command (on Rocky Linux 9.4): 

  ./platform-setup-x64-linux-21.4.4.24619.sh

  and got the following complete messages:

Installing Enterprise Console Database. Please wait as this may take a few minutes...

Installing Enterprise Console Database...

Installing Enterprise Console Application. Please wait...

Installing Enterprise Console Application...

Creating Enterprise Console Application login...

Copying timezone scripts to mysql archives...

Creating Enterprise Console Application login...

Setup has finished installing AppDynamics Enterprise Console on your computer.

To install and manage your AppDynamics Platform, use the Enterprise Console

CLI from /usr/local/appdynamics/platform2/platform-admin/bin directory.

Finishing installation ...

[iamryan]

Hi @Jonathan.Wang,

Welcome to the Cisco AppDynamics Community. Thanks for asking and answering your first question! haha.

[Jonathan_Wang · Accepted solution]

Hi ALL,

After revisiting the installation document, I found it should start the Enterprise Console first. Now the EC is successfully started. But it can not be accessed via browser GUI via "http://<server-name>:9191" because of permission issue.

bin/platform-admin.sh start-platform-admin

Starting Enterprise Console Database

....

***** Enterprise Console Database started *****

Starting Enterprise Console application

Waiting for the Enterprise Console application to start.........

***** Enterprise Console application started on port 9191 *****