Windows Machine Agents not reporting

[Frans_Segooa]

Hello,

I have set up a saas trial account and followed the steps end to end for the below :

Windows 2019 Server -  Agent runs successfully and connects to the saas instance but no metrics showing.

 Windows 10 Desktop -  Agent runs successfully and connects to the saas instance but no metrics showing.

Ubuntu - Agent runs successfully and connects to the saas instance but no metrics showing.

machineagent-bundle-64bit-windows-22.1.0.3252
machineagent-bundle-64bit-linux-22.1.0.3252

[iamryan]

Hi @Frans.Segooa,

Please check out this Knowledge Base Article - Why is the Machine Agent not reporting properly? 

Let me know if it helps out or not.

[Frans_Segooa]

Hi @Ryan.Paredez thanks for your response...my issue is that the machine agent does not report at all..I have changed the configs and everything with no luck...

[iamryan]

Hi @Frans.Segooa,

Thanks for letting me know. There are some recommended Machine Agent articles on the side. 

Here is one about Machine Agent Deployment https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-deploy-a-Machine-Agent/ta-p/41799

Here is another one about MA failing to report with no error https://community.appdynamics.com/t5/Knowledge-Base/How-to-resolve-Machine-Agent-failing-to-report-w...

Please let m know if that helps.

[Frans_Segooa]

Hi @Ryan.Paredez  please the below screen of my not reporting servers.

Sample Logs

[iamryan]

Hi @Frans.Segooa,

That image is very small, I can't really make out what anything says. We're you able to check out those articles I shared with you?

Did you pull out any of the log info and perform a search of them in the community?

[Frans_Segooa]

DESKTOP-SU2S20R==> [main] 11 Feb 2022 13:16:39,342 INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation.
DESKTOP-SU2S20R==> [main] 11 Feb 2022 13:16:39,831 INFO HostIdProvider - Default Host Identifier Resolver using host name for unique host identifier [DESKTOP-SU2S20R]
DESKTOP-SU2S20R==> [main] 11 Feb 2022 13:16:40,101 INFO MachineLicensePropertiesProvider - Detected Virtual CPU Count: 4
DESKTOP-SU2S20R==> [main] 11 Feb 2022 13:16:40,102 INFO MachineLicensePropertiesProvider - Detected Logical CPU Count: 4
DESKTOP-SU2S20R==> [main] 11 Feb 2022 13:16:40,102 INFO MachineLicensePropertiesProvider - Detected Physical CPU Count: 2
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,649 INFO SecondStageSystem - Starting main system with features Features(features=[dmm, basic], reason=Features.Reason(message=, code=))
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,834 INFO SystemAgent - ####################################################################################
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,835 INFO SystemAgent - Agent Install Directory [C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,835 INFO SystemAgent - Using Agent Version [Machine Agent v22.1.0-3252 GA compatible with 4.4.1.0 Build Date 2022-01-23 09:46:20]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,835 INFO SystemAgent - JVM Runtime:
java.home=C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252\jre
java.vm.vendor=Azul Systems, Inc.
java.vm.name=OpenJDK 64-Bit Server VM
java.version=1.8.0_292
java.specification.version=1.8
java.runtime.version=1.8.0_292-b10
java.io.tmpdir=C:\Users\FRANSS~1\AppData\Local\Temp\
user.language=en
user.country=ZA
user.variant=
Default locale=en_ZA
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,836 INFO SystemAgent - OS Runtime:
os.name=Windows 10
os.arch=amd64
os.version=10.0
user.name=Frans Segooa
user.home=C:\Users\Frans Segooa
user.dir=C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252\jre\bin
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,836 INFO SystemAgent - JVM Args :
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,836 INFO SystemAgent - JVM Runtime Name: 8576@DESKTOP-SU2S20R
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,836 INFO SystemAgent - JVM PID: 8576
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,836 INFO SystemAgent - Machine Agent is resolving bootstrap info....
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,949 INFO SystemAgent - Orchestration is disabled - disabling virtualization resolvers by default.
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,952 INFO SystemAgent - Full Agent Registration Info Resolver found system property [appdynamics.agent.create.agent.info.if.missing] for appdynamics.agent.create.agent.info.if.missing [false]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:42,961 INFO SystemAgent - Default Host Identifier Resolver using host name for unique host identifier [DESKTOP-SU2S20R]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,048 INFO SystemAgent - Default IP Address Resolver found IP addresses [[192.168.0.127, fe80:0:0:0:b10c:3061:cfd9:23da%eth3, 172.17.128.1, fe80:0:0:0:40e0:4b03:737e:fe66%eth17]]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,052 INFO SystemAgent - Full Agent Registration Info Resolver using selfService [false]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,053 INFO SystemAgent - Full Agent Registration Info Resolver using ephemeral node setting [false]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,053 INFO SystemAgent - Full Agent Registration Info Resolver using application name [Frans-Segooa]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,053 INFO SystemAgent - Full Agent Registration Info Resolver using tier name [null]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,053 INFO SystemAgent - Full Agent Registration Info Resolver using node name [null]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,058 INFO SystemAgent - XML Controller Info Resolver found controller host [graffiti202201280240054.saas.appdynamics.com]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,058 INFO SystemAgent - XML Controller Info Resolver found controller port [443]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,064 INFO SystemAgent - XML Agent Account Info Resolver using account name [graffiti202201280240054]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,064 INFO SystemAgent - XML Agent Account Info Resolver using account access key [****]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,066 INFO SystemAgent - Keystore file C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252\conf\cacerts.jks was not found
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,077 INFO SystemAgent - Machine Agent resolved bootstrap info!
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,077 INFO SystemAgent - Creating machine agent scheduler, pool size: 2
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,085 INFO SystemAgent - Creating machine agent monitor scheduler, pool size: 4
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,089 INFO SystemAgent - Started Agent Schedulers
DESKTOP-SU2S20R==> [ConfigExecutor-0] 11 Feb 2022 13:16:43,091 INFO DefaultLegacyAgentRegistrationStateManager - Registered machine with machine ID [Optional.of(74588)]
DESKTOP-SU2S20R==> [ConfigExecutor-0] 11 Feb 2022 13:16:43,091 INFO DefaultLegacyAgentRegistrationStateManager - Scheduling System-Agent start...
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,095 INFO SimAgentRepetitiveLoggingModule - The turnover time for the SIM agent repetitive logger is 5 minutes
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:43,096 INFO SimAgentRepetitiveLoggingModule - The cache size for the SIM agent repetitive logger is 1000
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:45,343 INFO Fabric8Client - No Kubernetes was detected.
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:45,345 INFO DefaultLegacyAgentRegistrationStateManager - Starting machine agent...
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:45,345 INFO SystemAgent - Starting Machine Agent....
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:45,345 INFO ControllerTimeSkewHandler - Skew Handler is : [enabled].
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,083 INFO SystemAgent - Full certificate chain validation performed using default certificate file
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,819 INFO ControllerTimeSkewHandler - Agent timestamp: 1644578206819; Controller timestamp: 1644578172910; Skew value=33909 msec; agentLagging=false
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,826 INFO ManagedMonitorDelegate - Started Agent Metric Generation Service
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,831 INFO ManagedMonitorDelegate - Event Service is : [enabled].
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,842 INFO ManagedMonitorDelegate - Initialized with maxPublishQueueLength [2], aggregationFrequencyInMillis [60000]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,844 INFO ManagedMonitorDelegate - Metric Service is : [enabled].
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,848 INFO ManagedMonitorDelegate - Started Agent Env Properties Service
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,850 INFO ManagedMonitorDelegate - Scheduled Continuous Task Monitor with frequency [30000]ms
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,855 INFO MonitorConfigReader - Reading monitor config file:C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252\monitors\analytics-agent\monitor.xml
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,860 INFO MonitorConfigReader - os name [windows 10] version [10.0]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,868 INFO NodeMonitorManager - Initializing managed monitor [analytics-agent]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,869 INFO ManagedMonitorDelegate - Not initializing managed monitor [AppDynamics Analytics Agent] - Disabled in configuration file.
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,869 INFO MonitorConfigReader - Reading monitor config file:C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252\monitors\HardwareMonitor\monitor.xml
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,874 INFO MonitorConfigReader - os name [windows 10] version [10.0]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,878 INFO NodeMonitorManager - Initializing managed monitor [HardwareMonitor]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,878 INFO ManagedMonitorDelegate - Not initializing managed monitor [HardwareMonitor] - Disabled in configuration file.
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,879 INFO MonitorConfigReader - Reading monitor config file:C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252\monitors\JavaHardwareMonitor\monitor.xml
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,883 INFO MonitorConfigReader - os name [windows 10] version [10.0]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,884 INFO NodeMonitorManager - Initializing managed monitor [JavaHardwareMonitor]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,884 INFO ManagedMonitorDelegate - Initializing managed monitor [SigarHardwareMonitor]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,884 INFO ManagedMonitorDelegate - Executing managed monitor [SigarHardwareMonitor], task name [null]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,884 INFO ManagedMonitorDelegate - Task [null] for monitor [SigarHardwareMonitor] is SCHEDULED
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,890 INFO JavaTaskCreator - Task classpath not specified,System classpath will be used.
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,961 WARN SigarConfig - No task file found. Will use default configuration. C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252\monitors\JavaHardwareMonitor\task.xml
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:46,961 INFO SigarDelegate - Operating system is supported [Win32]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:53,355 INFO NodeMonitorManager - Directory [C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252\monitors\unmanaged] not found, continuing.
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:53,355 INFO AgentMonitorManager - Initialized System Monitor Manager with directory [C:\appdynamics\machineagent-bundle-64bit-windows-22.1.0.3252\monitors]
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:53,355 INFO SystemAgent - Set up agent monitor manager
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:53,357 INFO SystemAgent - Orchestration is disabled - disabling one-way agent transport. The agent will not be able to execute workflow tasks.
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:53,362 INFO SystemAgentConfigManager - Scheduling configuration refresh at an interval of 60 seconds
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:53,362 INFO SystemAgentConfigManager - Configuration refresh task interval is 60 seconds
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:53,363 INFO SystemAgent - Configuration manager successfully configured
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:53,365 INFO RunbookHandler - Runbook Operation Execution is : [enabled].
DESKTOP-SU2S20R==> [system-thread-0] 11 Feb 2022 13:16:53,365 INFO SystemAgent - Started AppDynamics Machine Agent Successfully.

[Frans_Segooa]

I just started the agent and attached the logs...still no metrics on appD

[iamryan]

Hi @Frans.Segooa,

Thanks for sharing that extra info. Let's see if the community can jump in and help. If you also happen to find a solution or workaround, please come back and share it here.