Service Availability Problems after 20.6 update

[Marco_Antonio_M]

Hi,

After update to last version 20.6, I can't add a URL to monitor. Each time I try it, the next message appear in screen and in logs.

I mod to many shapes the URL but the same result. I believe it is a bug.

Exist a manner to disable the validation o fix, please.

Screenshot

Logs:

[#|2020-06-09T01:01:49.015-0500|WARNING|glassfish 4.1|com.appdynamics.sim.controller.biz.sam.SamTargetHttpValidator|_ThreadID=4770;_ThreadName=http-listener-1(3);_TimeMillis=1591682509015;_LevelValue=900;|ID000381 Specified target host v1plside01 is a site local address. Site local address is not allowed as host name|#]
[#|2020-06-09T01:01:49.016-0500|WARNING|glassfish 4.1|com.appdynamics.SIM|_ThreadID=4770;_ThreadName=http-listener-1(3);_TimeMillis=1591682509016;_LevelValue=900;|Specified target host v1plside01 is a site local address. Site local address is not allowed as host name|#]

[iamryan]

Hi @Marco Antonio.Montiel Cruz,

Thanks for your question on Community. If you feel like your issue is an actual bug, it's best to send those over to support. 

You can reach AppD Support here: https://www.appdynamics.com/support

If you learn anything from the interaction with support, can you please return back to this post and share those learnings here. This helps build a knowledge bank of answers for the community.

[Marco_Antonio_M]

Hi,

Thanks,

I back to support and after check some of solutions, nothing work. In this moment the problem is with Engineers for a fix the bug or another solution.

I'll update this post after response

[Marco_Antonio_M]

Status:

At this moment it is in revision by support and sales channel.

Support said that this behavior is normal in the last version, for security reasons.

Their solution was to use a free extension instead, but no reason because we have licenses purchased...

Update soon.

[Khalid_Abdelra1]

I am facing the same problem now if there is any update please inform us 

@Marco Antonio.Montiel Cruz @Ryan.Paredez 

[iamryan]

Hi @Khalid.Abdelrahman,

I spoke to a colleague and they suggested it's best to contact support for this particular issue.

You can reach support by going to appdynamics.com/support

[Khalid_Abdelra1]

@Ryan.Paredez Service availability is no longer supported by Appdynamics it just available for users who still use it.

[Marco_Antonio_M · Accepted solution]

Excuse me for sharing this info a little late

From On-Premise version 20.10, a solution was released. The support response was:

A flag enable below config:

a) Loop back address - localhost, 127.0.0.1, ::1(IPv6)
b) Site local address - 192.168.0.0/16, 10.0.0.0/8, 172.16.0.0/12, fec0::/8(IPv6)

but not:

c) Link local address - 169.254.0.1 - 169.254.255.254, fe80::/10(IPv6)
d) Any local address - 0.0.0.0, ::(IPV6)
e) Multicast address - 224.0.0.0/4(224.0.0.0 to 239.255.255.255), ff00::/8(IPV6)

From Admin Console, search and set to true:

sim.sam.monitor.restricted.addresses.allowed

restart.