No Load Detected for the Java Agent

[CommunityUser]

HI,

I have a JIRA instance on a linux server. We already have a controller. So, I downloaded th java agent in that server and extratced to a folder in /opt. In the setenv.sh gave the full path for javaagent.jar and in /opt/Appagent/conf/controller-info.xml gave host-name, node-name, application-name , port, tier. And then restarted the server. In my App dynamics dashboards it shows the Application name and when I click on it it say No load for Time Range. Please help me solve this.

[CommunityUser]

Got this from the log 

[CommunityUser]

Hello, from your log, it looks like your account name and key are missing from your  controller-info.xml configuration.

This page explains how to get the values to use: https://docs.appdynamics.com/display/PRO44/Agent-to-Controller+Connections#Agent-to-ControllerConnec...

But what I recommend is getting the agent from the Java Getting Started Wizard in the UI. That way, you'll get the settings you need for your instance preconfigured in the config file.