Machine agent is not reporting

[CommunityUser]

Hi,

I have confirured the machine agent in QA without issues. But i tried to do the same in the PROD envrinoment i have some issues like machine agent is not reporting. I checked the firewall port is opened to controller.

Please find the below logs 

[main] 17 Apr 2018 22:32:06,816  INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation.

[main] 17 Apr 2018 22:32:07,663  INFO HostIdProvider - Default Host Identifier Resolver using host name for unique host identifier [ausydp02]

[system-thread-0] 17 Apr 2018 22:32:08,047  WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds.

[system-thread-0] 17 Apr 2018 22:33:07,750  WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds.

[rashmisplunk]

Hi,

What is the resolution for the issue?

[main] 09 Jun 2020 13:30:01,621 INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation.
[system-thread-0] 09 Jun 2020 13:30:03,293 WARN RegistrationTask - Encountered error during registration. Will retry in 60 seconds

[iamryan]

Hi,

There is an existing thread in the Community here: https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/not-able-to-start-machine-agent/m-p/...

That provides a few steps on how to troubleshoot. Please take a look and update this thread or the one linked above with any learnings you gained or to continue the conversations. 

[CommunityUser]

Hello Karthikeyan,

1. Are you encrypting your credentials?

2. Did you check telnet to controller is open?

3. Do you have <node-name> entry in config file?

4. Do you have unique host name tag in config file?

5. Is this SAAS or On-prem controller?

Thanks

Sandeep

[CommunityUser]

my enviroment is saas , I open the debug log .there is show error:

main] 13 Aug 2019 12:17:46,939 INFO FlexibleX509TrustManager - Using default keystore for SSL certificate validation. [main] 13 Aug 2019 12:17:47,263 INFO HostIdProvider - Default Host Identifier Resolver using host name for unique host identifier [bogon]