Installing .net agent on Windows 10. Getting Error during install : AppDynamics. Installation success or error status: 1603.

[CommunityUser]

Installing .net agen on my laptop running Windows 10 home. Getting Error during install : AppDynamics. Installation success or error status: 1603.

MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2205 2: 3: Error
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (8C:F8) [11:07:49:527]: Product: AppDynamics .NET Agent -- AppDynamics .NET Agent installer requires administrative privileges.

Action ended 11:07:49: LaunchConditions. Return value 3.
Action ended 11:07:49: INSTALL. Return value 3.
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 1708
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2205 2: 3: Error
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1708
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2205 2: 3: Error
MSI (s) (8C:F8) [11:07:49:527]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (8C:F8) [11:07:49:527]: Product: AppDynamics .NET Agent -- Installation failed.

MSI (s) (8C:F8) [11:07:49:527]: Windows Installer installed the product. Product Name: AppDynamics .NET Agent. Product Version: 4.5.1.0. Product Language: 1033. Manufacturer: AppDynamics. Installation success or error status: 1603.

MSI (s) (8C:F8) [11:07:49:527]: Deferring clean up of packages/files, if any exist
MSI (s) (8C:F8) [11:07:49:527]: MainEngineThread is returning 1603
MSI (s) (8C:88) [11:07:49:527]: No System Restore sequence number for this installation.
=== Logging stopped: 9/15/2018 11:07:49 ===
MSI (s) (8C:88) [11:07:49:543]: User policy value 'DisableRollback' is 0
MSI (s) (8C:88) [11:07:49:543]: Machine policy value 'DisableRollback' is 0
MSI (s) (8C:88) [11:07:49:543]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (8C:88) [11:07:49:543]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:88) [11:07:49:543]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (8C:88) [11:07:49:543]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (4C:AC) [11:07:49:543]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (4C:AC) [11:07:49:543]: MainEngineThread is returning 1603
=== Verbose logging stopped: 9/15/2018 11:07:49 ===

[CommunityUser]

Here is install log. It didn't solve the problem.

Also Having issue with java agent, machine agent. Controller received no data..

[Ashish_Singh]

Hi Prashant,

Could you please provide us the complete Agent installtion log file for our review on the SFTP location which i have sent you  in a private message.

Also, we request you to please create a seprate post for the issue that you are faccing with java agent, machine agent. It will help us to trake the issue better.

Thanks,

Ashish.

[Kartikay_Tripat]

Hi Prashant, 

Please run the installer from a command prompt (run as administrator) using the following command line -

msiexec /i dotNetAgentSetup64.msi /l*v installlog.txt

Let us know if the agent installs fine ? In case if the issue persists, please share complete installlog.txt file as a direct message to me. We will review and update you with next steps.