Email template custom variables don´t appear on already created action

[CommunityUser]

Dear All, 

We have set up an email template and we have created an email action using this template.

Once we have done this, we have added a custom variable on the email template, but this variable doesn´t appear on the action created that uses this email template, so we can´t establish any value on this variable.

Is it necessary to create a new action every time a custom variable is added to the email template? Have we done something wrong?

The controller version is 4.3.

Thanks in advance for the kind cooperation.

Paco.

[Pratik_Maskey]

Hi,

Please find the following document regarding the custom templet variables.

https://docs.appdynamics.com/display/PRO44/Email+Templates#EmailTemplates-CustomTemplatingVariables

Could you verify if the test templet is working for you?

Please find the following document regarding predefined custom templating variables -

https://docs.appdynamics.com/display/PRO44/Predefined+Templating+Variables

Once you save the templet you can test it, is test templet working? Could you elaborate the issue you are facing, screenshots will help.

-Thanks