Splunk AppDynamics

Data not collecting in User Experience

CommunityUser
Splunk Employee
Splunk Employee

Hi Team,

I've configured User experience monitoring for an application and it was reporting data.

But for last 1 week i don't see any metrics reported, it showing null.

Could you please advise how to check this issue, where can i lookup to resolve it.


Regards,

Soundarajan

Labels (1)
0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi Soundarajan,

Following things can be checked in order of priority to verify why data stopped flowing in for EUM:

1) Whether beacons are posted correctly from user's browser and with right app key. You can share HAR file from browser for us to validate this.

https://docs.appdynamics.com/display/PRO42/Create+a+HAR+file

2) Whether beacons are getting dropped at eum processor or not. Check for eum-processor.log and dropped-beacons.log for the same.

3) Whether Controller is downloading the eum metrics fine or not. Verify server.log for the same.

Let us know if this helps.

Regards,

Deepanshu

0 Karma

CommunityUser
Splunk Employee
Splunk Employee

Hi Deepanshu,

Thanks for your response.

I've tried to check for the logs in APp server (In App'D installed drive E:), i can able to see Logs,Config & Data folder. I'm not able to locate below reqd logs.

* eum-processor.log and dropped-beacons.log

* Server log.

Could you please advise where can i find it.


Regards,

Soundarajan

0 Karma

Chitra_Lal
Contributor

Hi Soundarajan,

1. These log files {eum-processor.log and dropped-beacons.log}  can be found in your EUM server machine at <EUM_HOME>/eum-processor/logs folder

2. And the server.log file can be located in the machine where your controller is installed. At <Controller_home>\logs folder.

Thanks,

Chitra

0 Karma
Get Updates on the Splunk Community!

Exciting News: The AppDynamics Community Joins Splunk!

Hello Splunkers,   I’d like to introduce myself—I’m Ryan, the former AppDynamics Community Manager, and I’m ...

The All New Performance Insights for Splunk

Splunk gives you amazing tools to analyze system data and make business-critical decisions, react to issues, ...

Good Sourcetype Naming

When it comes to getting data in, one of the earliest decisions made is what to use as a sourcetype. Often, ...