Hi Paul, Our current Browser RUM metrics are based on a Pages & AJAX based approach. We don't typically have a CLICK event. That said, in your application code, you could basically generate a VirtualPage (start and end) events as part of the CLICK_handler and that would show up as a Virtual Page navigation within the EUM UI.   Click Events are not explicitly monitored using the Javascript Agent unless they result in an AJAX call. However if making some custom changes is acceptable, you could intercept the clicks and report them as Custom Events using Javascript Agent APIs - https://docs.appdynamics.com/display/PRO45/Report+Events+with+the+JavaScript+API. However at the moment, clicks will not be monitored out-of-the box for BRUM applications.   Thanks, Chitra ... View more

Hi Ramunas, This limitation is by design. For mobile apps we get only Country level location info. The location information for Mobile devices is found to be not very consistent, and hence it is not being reported by design. This is not a technical issue but more product philosophy. Mobile devices tend to have several proxy/NAT services between the device and our services. Because of this, devices can appear to be in different cities. We used to get many complaints about false information. Thank You, Chitra ... View more

Hi Prasanth, Your problem looks more related to using automatic injection than using transaction correlation. To verify this, (1) you can disable transaction correlation and enable automatic injection and verify if the problem with application access occurs or not?  (2) Next enable transaction correlation and disable automatic injection and agian verify if the problem with application access occurs or not?  If my guess is right you should see issue in test case 1 and not in test case 2. Let me know in case you observe otherwise. If so this mostly happens due to incorrect placement of the js agent. Refer to the below link for more info: https://docs.appdynamics.com/display/PRO45/Injection+Problems#InjectionProblems-FixPageRenderingIssues And verify if you have any <META> tags before your adrum script in the page source code. Thank You, Chitra ... View more

Hi Rashmi, This data isn't avialble by deafult; If you need, you can fetch the username for all the Real user transactions by collecting this info as custome user data and then this can then be seen in the page's browser snapshots. Refer to the belw doc link for more info and how to use this feature:  https://docs.appdynamics.com/display/PRO45/Add+Custom+User+Data+to+a+Page+Browser+Snapshot Thank You, Chitra ... View more

Hi Anjana, We do not show this level of granulatity as of now, but its in the roadmap for future releases. As of now you can see all the pages that the user accesses, all resources that were loaded as part of that page, the touch events of that page for whatever options he accessed and post load events as you can see in the below image: Thank You, Chitra ... View more

Hi Sangeetha, Please find answer to your queries below:  Reg 1. No we can not omit certain api calls from a page, if you istrument any page with js agent, all the internal calls will be monitored. If those api calls are being made in a different page than the main page, then you can skip injecting the JS code in that second page to omit these calls, but not otherwise. Reg 2. What is the version of js agent that you are using? Ideally the End User Response Time (EURT) in modern browsers, those that support NavTiming, is calculated from the  navigationStart to the  loadEventEnd . Similarly, for older browsers, those which don't support NavTiming, the End User Response Time (PLT) is calculated from the writing of the  starttime  cookie on the previous page to the  onload event.  So for virtual pages, its more closely calculated as: var perfData = window.performance.timing; var pageLoadTime = perfData.loadEventEnd - perfData.navigationStart;     Hope this clarifies. Let me know in case that does not help.  Thank You, Chitra ... View more

Hi Ramesh, Could you please tell me what is ther version of controller and ios agent that you are using? ANR is generated when UI does not respond for 2 or more seconds, : https://docs.appdynamics.com/display/PRO45/Mobile+Sessions#MobileSessions-anr So if you are on version 4.5; we have an option to configure the ANR threashold, so you can try increasing it and see if that helps.   But before that can you please share the entire crash file so that we can see what is the main thread crashing?  Thank You, Chitra ... View more

Hi Harshvardhan Are you using IE browser? Because if so, Window popup monitoring is not supported for IE in synthetics. We currently do not support window.open() popups in IE which is why your script might be failing;    Thank You, Chitra ... View more

Hi Sarahjohn, This will depend on which log file contains what data; For instance I would assume the Transaction log will contain info regarding your APM transaction bts but not sure what is specifically reported in the other two files. So if you want to use log analytics to extract these log files you can do so and set monitoring on all these files by creating appropriate source rules and then can get all the info you require to be reported in Analytics. Here is the doc link for more info on how to set log analytics up:  https://docs.appdynamics.com/display/PRO45/Collect+Log+Analytics+Data https://docs.appdynamics.com/display/PRO45/Configure+Log+Analytics+Using+Source+Rules But if your requirement is only to get server health, performance, throughput, server utilization metrics, then the regular APM agent monitoring itself gives you these metrics. Take a look at the screenshot below Do let me know in case it doesn't meet your requirement. Thank you Chitra ... View more

You are Welcome Sachin ! If our responses were helpful for you, please mark it as the Accepted Solution by using the button in the message body. Marking a response as a solution helps others with similar issues find the answer quickly. Don't hesitate to come back if the issue still persists. Thank You, Chitra ... View more

Hi Shrishti, Glad to hear that. Please let me know if we can consider this as resolved and close the issue here.  Thanks, Chitra ... View more

Hi Hemang, You need to add the custom user data code just below the adrum script, so inject it in the same page where you have injected the adrum js code for monitoring your application pages.  var currentUser = {FirstName:"John", LastName:"Doe"}; var firstName = currentUser.FirstName + ' '; var res = firstName.concat(currentUser.LastName); ADRUM.command ("addUserData", "FullName",res); When you do this you are actually instructing the js agent to keep a watch on these parameters in all your calls for this page and pull out this key/value pair and show it in the snapshots as custom user data. There are multiple formats in which you can fetch user data from your web pages as you might have already seen in the doc link. Here is the link again for quick reference: https://docs.appdynamics.com/display/PRO45/Add+Custom+User+Data+to+a+Page+Browser+Snapshot Thank You, Chitra ... View more

Hi Sachin, Could you please share your controller host name? And EUM account name from your license details? Thanks, Chitra ... View more

Hi Srishati, Could you please send me the EUM server logs files? Also if you disable the below property in your eum.properties file: analytics.enabled=true  Make this as  "analytics.enabled=false" Is it able to start up fine? Thank You, Chitra ... View more

Hi Shritha,   The Screenshot'ing feature in the Mobile RUM works by breaking down the Device screen view into multiple small chunks / grids. So that our beacon size (with the image data) doesn't overwhelm a single connection etc. Basically for optimizing our use of the Device's Radio, we deliberately break down the image into grids essentially. Now what I'm suspecting is happening is that the Image retrieval (which is by a sequence of IDs) from the Controller UI is not successful. There could be multiple reasons behind this - including retention settings, EUM->Controller connectivity to name a couple.    So if you could share the eum.properties file as well as eum server logs with us, we might be able to check what is wrong.  Also by any chance, do you have a proxy setup in front of your EUM server? If yes have you enabled screenshots endpoint from the proxy? Thank You, Chitra ... View more

Hi David, To monitor end user experience, the AppDynamics agent injects JavaScript right after the opening <HEAD> tag.  We have different styles of EUM injection, like Automatic and manual injections which can be applied depending on the application requirement. For example; ->If your application runs on a Jasper platform, you can configure automatic injection.  ->If your application does not run in a Jasper-supported framework or if for some other reason automatic injection is not working, you can use manual injection styles. Please find the doc link below for a better clarity on this : https://docs.appdynamics.com/display/PRO45/Set+Up+and+Access+Browser+RUM#SetUpandAccessBrowserRUM-InjecttheJavaScriptAgentforBrowserRUMintoYourApplicationPages https://docs.appdynamics.com/display/PRO45/Configure+the+JavaScript+Agent By default jira bundles tomcat which uses jasper framework, so automatic injection should work. We suggest you try this out on a test environment first. Please feel free to write back to us for any further assistance. Thanks & Regards, Chitra ... View more

Hi Srishati, How have you upgraded the Events Service, manually or using PA? Post upgrade, did you start the elastic search process too? Can you verify manually if both the process are running fine? Also please verify if JAVA_HOME is set correctly as an environment variable before you start the events service. Also, can you share the events-service-api-store.log and events-service-api-store.properties file as well as the ES logs to check. How are you starting the events service? Is it manually or using windows service or using the eneterprise console? If its using the EC, then please share the platform-admin logs as well.  Thank you, Chitra ... View more

Hi Lawrence, Yes you can monitor the contact centre calls using EUM feature. Just go ahead and instrument your application as directed in the doc link below: https://docs.appdynamics.com/display/PRO45/Set+Up+and+Access+Browser+RUM Onc eyou start using EUM, you can also use the Browser sesisons to track each user login session details and timing: https://docs.appdynamics.com/display/PRO45/Browser+RUM+Sessions Thank You, Chitra ... View more

Hi Sachin, Can you get me a screenshot of your controller's license screen -> EUM section? Do you have an on prem controller and EUM Server? If so, what is the version of Controller & EUM? Also Can you get me the  following: - Controller server logs - Eum Server logs - Your license file Thank You, Chitra ... View more

Hi Preetam, There is no separate approach for load testing; The whole purpose of bringing this synthetic monitoring feature was for website testing only. You can just start using the feature by creating jobs for your website and do the load testing. https://docs.appdynamics.com/display/PRO45/Get+Started+with+Browser+Synthetic+Monitoring Thank You, Chitra ... View more

Hi Sameer, Really glad to know that. Do let me know in case you have any further queries or if we can consider this resolved completely.  Thank You, Chitra ... View more