Controller communication failed in SaaS controller while installing .NET agent

[Sagar_Sawant1]

Hi, Team

We are facing issue while installing .NET agent for SaaS controller please find attached snap for the error  detail

We have checked with one of your resolution available on  https://community.appdynamics.com/t5/Controller-SaaS-On-Premise/Net-Agent-install-fails-in-trial-SAA...

Still getting the same issue please suggest us any other solution 

[iamryan · Accepted solution]

Hi @Sagar.Sawant 

I was able to find this info.

To connect to the SAAS controller, you need to install the below certs, and you can use mmc.exe - Add/Remove Snap-ins - Certificates - Computer Account and NOT certmgr.msc, which is only for the Current User certificate store.

• Under Trusted Root https://www.digicert.com/CACerts/DigiCertGlobalRootCA.crt

• Under Intermediate https://www.digicert.com/CACerts/DigiCertSHA2SecureServerCA.crt

Kindly select the checkbox in front of Multi Tenant controller and specify your Account Name and Account Access Key you would have received in the mail earlier for your account.

Please let me know if that helps you out!

[Sagar_Sawant1]

Thanks Ryan,

This solved the issue and we are able to install the agent successfully.

Thank you for Support!!