Business transactions total number of calls sum discrepancy

[Sanket_Bharaswa]

I am using the sum of Calls/min metric for a business transaction to show in a dashboard.

But for some specific time windows, I get incorrect data.

Eg:

Last 4 hours - 1191

Last 6 hours - 1038

Can someone explain how last 6 hours sum can be greater than last 4 hours sum? Or is this a bug?

Is the sum of calls per min not the right way to use?

App agent version: 4.5.10.25916

Machine agent version: 4.5.6.1859

Using a SaaS controller

[CommunityUser]

The calls/min shows average data

[Sanket_Bharaswa]

So what is the way to get total number of transactions?

The business transactions page does show the total calls. I want it to show in a dashboard.

[millerep · Accepted solution]

You should be able to add a Widget to a dashboard with a metric expression.

When you're in edit mode on a Dashboard, go to Add Widget > Metric Data > Metric Value > Metric to Display "Select a Metric" > Overall Application Performance or Business Transaction Performance

Then either select a Single Metric expression of "Calls per minute" or create your own Metric Expression to display.

[CommunityUser]

Hello ,

I have exactly the same issue using the widget and the transactions . e.g exactly what the solutions describe but i still see sum of Calls/min  descreasing

12 hours : 25

6 hours : 34

I even try to put absolute time instead of relative but got the same result.

It looks that when there no data it is count as -1 ... 

Do you have something else to try ?

Thanks ,

Regards,

Virginie