Business Transactions show up in Analytics, but originating tier does not.

[Gregory_Burkhea]

I have a business journey that is giving me fits.

I have a business transaction that shows up in Analytics for regular searches, but the originating tier does not show up in the list of tiers to choose from in the Business Journey milestone section.

And since the tier is not available as a choice there, the business transaction cannot be selected.

I've tried to work around this every way I can think of, but nothing works.

The originating tier for the BT is an api gatway tier.  The service I need to gather the metric data from is downstream from the gateway.  So when I create a pojo bt to try to grab the data at the service level, it is masked by the upstream BT from the gatway.

Even when I disable the rule on the gateway in an attempt to let the downstream service pojo bt rule detect it, the transactions from the gateway go into the overflow container and are still masking.

Why is the originating tier not showing up in Business journeys?

Sad and depressed.

[iamryan]

Hi @Gregory.Burkhead,

Thanks so much for coming back and sharing the solution. Knowledge sharing is key for the growth and success of the community. 

[iamryan]

Hi @Gregory.Burkhead,

Thanks for letting us know. If you share your ticket number with me here or via a PM I can also watch it and give you a reminder when it's closed to update the thread. 

[Akbar_Khan1]

Is this issue resolved. I have similar issue where analytical query does not show the tier.

[Gregory_Burkhea · Accepted solution]

Hey,

Yes, it got resolved.  It involved modifying the permissions in the start up of the agents on the gateway devices.  It took months to figure out and resolve.

[Akbar_Khan1]

Hi Gregory,

Thanks for your quick response. I don't see my issue is related to the agent startup permissions. I am using AppDynamics Controller build 22.10.1-611, where ">>Applications/Tiers and Nodes" shows the desired Tier with Transaction snapshots. However the analytical query does not show any data for the desired tier.

Query-->SELECT * FROM transactions WHERE segments.tier = "desired tier"

[Gregory_Burkhea]

Hey @Akbar.Khan 

Did you ever figure it out?  I have similar issues occasionally.  Are you using data collectors, by any chance?  I have a case now where the BT I'm designating in the data collector, is not showing up in Analytics, but the data elements from the collector, ARE showing up in Analytics!  I don't understand how that is possible.

Thanks,

Greg

[Gregory_Burkhea]

Have you checked the configuration in Analytics to make sure the business transactions for that tier are selected for Analytics?

[Gregory_Burkhea]

I am now working with AppD/Cisco support for this issue, and hope that together we can find a resolution.  I'll try to remember to post whatever they/we figure out.