Analytics service unavailable: returned code 401 with message 'Status code: [401], Message: HTTP 401 Unauthorized

[Nour_Alghamdi]

Hi all

We get this error:
Analytics service unavailable: Host "10.10.240.102" returned code 401 with message 'Status code: [401], Message: HTTP 401 Unauthorized'. Please contact support if this error persists.

Even though I make sure that: analytics.accountAccessKey is the same as ad.accountmanager.key.eum is the same as appdynamics.es.eum.key from the admin console.

[iamryan]

Hi @Nour.Alghamdi,

I found some existing info that if all the keys match, it could be a cert error. Please refer to this article and see if this helps.
https://community.appdynamics.com/t5/Knowledge-Base/How-do-I-troubleshoot-EUM-certificate-errors/ta-...