User accounts not listed- Why is index not viewable by a particular user?

[HathMH]

Ran into an issue whereas an index is not viewable by a particular user.

So I tried to see what permission the user has, and find that even though the user (steveng) can log in via the AD credentials, the user is not actually listed in the users page. Also, did a search with various search strings like

|rest /services/authentication/users | search realname=* roles!=app* roles!=index* | dedup title type realname email tz roles

| table title type realname email tz roles | rename title as Username realname as "Full name" tz AS "Time zone" email AS "Email address" type AS "Authentication system"

No result still on the ghost account for steveng. Any thoughts?

[venkatasri · Accepted solution]

Hi @HathMH 

May be something related to grantableRoles option if you have changed default role!.

https://community.splunk.com/t5/Security/Admin-can-t-see-users-with-a-certain-role-and-we-can-t-take...

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