After creating a user, error shows" Cannot create user that already exists"?

[scott_sackrider]

thought I created a user, but it's not there. then creating it, the message Cannot create user that already exists pops up... where is it?

[scott_sackrider]

Internal
It is in the passwd file, but no special characters.
no hits in splunkd.log

Was able to fix it tho...removed it via the cli.. then was able to re-add it with the GUI

./splunk remove user "user"

[nickhills]

Nice! - Please accept your own answer so others can see how you fixed it!

[PavelP]

1. do you have internal or external authentication?
2. in case of internal authentication, do you see your user listed in $SPLUNK_HOME/etc/passwd file?
3. does username contain any special characters?

4. in linux shell run this command (replace "username" with your "lost" username):

   grep "username" $SPLUNK_HOME/var/log/splunk/splunkd.log

[somesoni2]

How are you creating the user? UI? Do you've access to file system?

[scott_sackrider]

Adding thru the UI.. And yes-- have access to the linux subsystem