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Unable to edit my First name and Last name on Splunk Community

bapun18
Communicator

Unable to edit my First name and Last name on Splunk Community, Not sure How but my name is showing as Abhsekh Dandpat in Splunk Community, I have tried to update the personal information settings more than 100 times and am unable to edit it..for some time it's stored as my updated name and after some time again it's automatically changing to Abhisekh Dandpat

0 Karma
1 Solution

yeasuh
Community Manager
Community Manager

Hi Ajitabh
So I connected with my manager about this, and it looks like certain personal information cannot be changed in Community because it is based on your splunk.com account (versus you community.splunk.com account), so any attempted change here on the Community site to your First and Last Name is getting overwritten with the First and Last Name that's associated with your splunk.com account.Here are some suggestions:

  1. Go to splunk.com and log in. Afterward, click on your profile at the top right corner of the splunk.com page and select "My Dashboard" or "My Profile" and see if you're able to change your First and Last Name there. If there isn't an option to do so...
  2. Your next best option is to contact Splunk Support to see if they can get your First and Last Name updated in your contact record for splunk.com. That will sync with your Community Profile after it's updated. You can find the appropriate contact # here: https://www.splunk.com/en_us/about-splunk/contact-us.html#customer-support

 

Thank you!

Thank you so much!

View solution in original post

yeasuh
Community Manager
Community Manager

Hi Ajitabh
So I connected with my manager about this, and it looks like certain personal information cannot be changed in Community because it is based on your splunk.com account (versus you community.splunk.com account), so any attempted change here on the Community site to your First and Last Name is getting overwritten with the First and Last Name that's associated with your splunk.com account.Here are some suggestions:

  1. Go to splunk.com and log in. Afterward, click on your profile at the top right corner of the splunk.com page and select "My Dashboard" or "My Profile" and see if you're able to change your First and Last Name there. If there isn't an option to do so...
  2. Your next best option is to contact Splunk Support to see if they can get your First and Last Name updated in your contact record for splunk.com. That will sync with your Community Profile after it's updated. You can find the appropriate contact # here: https://www.splunk.com/en_us/about-splunk/contact-us.html#customer-support

 

Thank you!

Thank you so much!

bapun18
Communicator

Thanks a lot yeasuh, I have already checked my account in splunk.com, there it's mentioned as Ajitabh Mohanty but not sure where is it synced from.

I will definitely check with the support, thanks again for sharing the link.

0 Karma

yeasuh
Community Manager
Community Manager

Hello my name is Yeasuh and I am a Community Specialist for Splunk. I just checked your settings and it looks like you changed your name successfully- the name there now is Ajitabh Mohanty. Please let me know if this is not the name you'd like to choose and I can aid.

Thank you so much!

bapun18
Communicator

Hi Yeasuh,
Thanks a lot for your response after changing the name it's showing for some hours and after sometime it changes again after some time 😞 .

bapun18_0-1647527516227.png

Please help !!

 

0 Karma

bapun18
Communicator

Please check it again, if it's still showing as Ajitabh Mohanty

0 Karma
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