Is there a way to see a coworker's open support case status?

[jkeellogic]

Is there a way to see my co-worker's case?
We work for the same company and I want to know if accounts can see/view each other open cases.

Jim k

[vhallan_splunk · Accepted solution]

@ somesoni2 is correct you will need to be assigned to the same entitlement as your colleague to view and update each others cases.

[somesoni2]

Every support contact is assigned an "Entitlement". Call/email Splunk support and ask them to add you to the Entitlement your co-worker belongs to.