#Random
This is a place to discuss all things outside of Splunk, its products, and its use cases.

Is there a way to see a coworker's open support case status?

jkeellogic
Explorer

Is there a way to see my co-worker's case?
We work for the same company and I want to know if accounts can see/view each other open cases.

Jim k

Tags (1)
1 Solution

vhallan_splunk
Splunk Employee
Splunk Employee

@ somesoni2 is correct you will need to be assigned to the same entitlement as your colleague to view and update each others cases.

View solution in original post

vhallan_splunk
Splunk Employee
Splunk Employee

@ somesoni2 is correct you will need to be assigned to the same entitlement as your colleague to view and update each others cases.

View solution in original post

somesoni2
Revered Legend

Every support contact is assigned an "Entitlement". Call/email Splunk support and ask them to add you to the Entitlement your co-worker belongs to.

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