How do I become an authorized contact for my Company Support Agreement?

[vhallan_splunk]

Hi,

I am not assigned to my Accounts Enterprise Entitlement and need to raise a support case. How can i become an authorized contact?

[vhallan_splunk · Accepted solution]

There are 3 ways to become a Authorized contact with Splunk Support.

1. Colleague to raise a case
If you have a colleague who is currently an entitled/authorized contact you can get them to raise a Support Case to add yourself to your accounts entitlement. Please make sure you have registered on splunk.com before hand.

2. Ask your Support Portal Admin
If your colleague is currently a Support Portal Administrator he/she will be able to assign you to your entitlement, if you encounter issues is in doing so please refer to 1.

3.Contact your Sales Representative
If you know who your Account Manager is please ask them to add you to your entitlement. Please make sure you have registered on splunk.com before hand.

Please see other similar posts:

Want to know how to become a Support Portal Admin
Want to know how to raise a Splunk Support case

Hope this helps!

[hoganpat]

The feedback is very helpful, however can i check if there's a limit to the number of Authorized contacts that can be associated?

[acharlieh]

@hoganpat - There is a limit to Authorized contacts, and people who can view your entitlement (i.e. the three people listed above) should be able to see the limit. Last I knew, (this might have changed), but additional authorized contacts can be bought, but also your sales rep may also be able to bend this limit a little bit for special projects and whatnot.

[hoganpat]

@acharlieh - Thanks Charlie I'll give the account manager a call on Monday to see what my options are. Patric H