Change My Email Account

[danoanbela96]

Hi,

I have some problems not being able to change the email in my account. My company is doing an email domain renewal and I need to change my email to a new email. Could you help me?

Thanks and Regards,
Dano

[Nanuk]

Hello do these steps hold true for a https://www.splunk.com/ account?

[bjennewein]

Hi Dano, happy to help. The process is a bit complex, since our Community site uses your registered splunk.com account to manage your identity here. The splunk.com identity process does not currently permit an email address "change" to an existing account, but there is a work around.

First, please create a new account on www.splunk.com registering with your new/preferred email address. 

Second, please send us an email at [email protected]. In that email please include:

• That you would like to update your Community Profile to link to your new Splunk.com account
• A link to your community profile and/or your community username
• The email address associated with your OLD splunk.com account
• The email address associated with your NEW splunk.com account

Someone from our Community Management team will then process linking / transferring your existing community profile to your new splunk.com which would be using your new/preferred email.

I hope this helps! Reply back or message me directly if I can help more!

Cheers,

Bryan Jennewein - Sr. Director, Splunk Community