PDF server: status page timed out

[Chubbybunny]

Mr. Hare recently installed the PDF server app on the bunny farm and I'm finding the 'status page' link is timing out.

splunkd log reports an error:

2012-05-09 08:23:03,586 INFO Executing /opt/splunk/etc/apps/pdfserver/bin/firefox-x86_64/firefox -print https://farm.chubbybunny.com:8000/debug/pdf_echo -printmode pdf -printfile /tmp/tmpuUMtGC -title https://farm.chubbybunny.com:8000/debug/pdf_echo -orientation portrait -paperwidth 216 -paperheight 279 -mode default -timeout 240 -windowsize 782x768 -cookie session_id_8000=xxxxxxxxxxx -P splunk 
2012-05-09 08:27:05,378 INFO pdfhandler:628 - Generated pdf file. bytes=72392 time=241.78 
2012-05-09 08:27:05,378 INFO Generated pdf file. bytes=72392 time=241.78 
2012-05-09 08:27:05,387 WARNING pdfhandler:749 - Firefox timed out while waiting for the report to be rendered - Incomplete snapshot generated 

any carrots to offer the Chubbybunny?

[Lionel · Accepted solution]

Hello,

Another option you may want to try is to do the following:
Increase the pdf_echo timeout here:
$SPLUNK_HOME/lib/python2.7/site-packages/splunk/appserver/mrsparkle/controllers/debug.py
line 438: timeout = 200

Let us know how it works for you

Thanks for using Splunk Answers

[Chubbybunny]

it looks like the default is 20, increasing it worked for us!

(_ /)
(='.'=)
(")(")

[elusive]

You can change the setting for firefox timeout from default 4 minutes to something larger.

In $SPLUNK_HOME/etc/apps/pdfserver/local/pdf_server.conf add the following:

[settings]
screenshot_enabled = True
restrict_to_splunkweb = False
firefox_timeout = 340

firefox_timeout is the parameter where you will want to increase.