Knowledge Management

significant clock differences

dmlee
Communicator

I saw this error message when I tried to login splunk web , the whole message is Login will fail due to significant clock differences between the server and this machine

I check both machine's system time , there is only a few differences between them (seconds).

any idea about this ? thanks

Tags (1)
0 Karma

carmackd
Communicator

Check the login.html file in $SPLUNK_HOME/share/splunk/search_mrsparkle/templates/account/ and make sure it is current with the Splunk version you're running. I had the same problem and saw differences between the login.html page that was in that directory and the one that was supposed to install during my upgrade to 4.3.1.

Old login.html page contain the following, while the latest did not:

#some code here#
var s = $.cookie('${cherrypy.config['tools.sessions.name']}');
#some code here#
else if (!s) {
        $('.error').hide();
        $('#jserror').text(_('Login will fail due to a significant clock differences between the server and this machine')).show();
    }

After updating the file with the latest, the error message went away.

troywollenslege
Path Finder

We are getting the same problem with one of our servers. Running Splunk 4.3.1 build 119532.
Both servers have NTP enabled and are within 2-3 seconds of the client. (within about 2 seconds of each other). One server works fine, one server gives this error.

Login will fail due to a significant clock differences between the server and this machine

0 Karma

MHibbin
Influencer

Any chance of using NTP?

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

Agentic Operations Start with Context: Build the Right Data Foundation

Agentic Operations Start with Context: Build the Right Data Foundation   By Courtney Wright, Product Marketing ...

Assisted, Augmented or Agentic? Choose Your Splunk Starting Point

Assisted, Augmented or Agentic? Choose Your Splunk Starting Point   By Courtney Wright, Product Marketing ...

Session 2 | Beyond the Thread: Operationalizing AI with Confidence

Session 2   Beyond the Thread: Operationalizing AI with Confidence    The true power of the Cisco Data Fabric ...