trying to access free cloud instance and getting error

[Fdrx452]

Hello

My apologies as this feels like the dumbest question. I signed up for a free cloud instance last Thursday. Did not receive any login email from Splunk (checked junk etc.) trudged on as I am trying to do the labs.

My login works and I can see my training. When I try to get to my instances from the drop down from my profile where it says "instances" I get https://www.splunk.com/404?ErrorCode=18&ErrorDescription=Invalid+account

I'm on chrome. I have no direct link because no email from splunk. I did open a ticket but no word back on that. Anything else I can try? Thanks for any thoughts. My free instance clock is ticking down on my 15 day trial. 😕

[jeffras]

I have the exact same problem.

I logged out and logged back in. The website asked me to verify my email address (which I did successfully).

Many pages give me the error you describe. The instances page, the support portal, etc.

[jeffras]

NOPE!!! J/K

This is an incredibly poor user experience, as a potential customer I hope it is not an indication of what to expect inside the product.