Installation

License not visible on support portal

vhallan_splunk
Splunk Employee
Splunk Employee

I am associated to my Company's Enterprise Entitlement however i do not have visibility to see licenses under "My Licenses" tab. Why is this?

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1 Solution

vhallan_splunk
Splunk Employee
Splunk Employee

Being associated to an Entitlement does not give you access to your company's license keys. Only the initial contact who purchased the license within your company has access to view and download the key.

However if you would like to get this transferred to your name for example if the contact who owned the license previously has left the company etc. you will need to contact splunk support via the portal, phone or emailing support@splunk.com to get this visibility assigned to you.

Please note that if you are not yet associated to an Enterprise/Global Support Entitlement then you will need to contact your Sales Rep or get a colleague who is already assigned to an Entitlement to request on your behalf.

Thanks!

View solution in original post

vhallan_splunk
Splunk Employee
Splunk Employee

Being associated to an Entitlement does not give you access to your company's license keys. Only the initial contact who purchased the license within your company has access to view and download the key.

However if you would like to get this transferred to your name for example if the contact who owned the license previously has left the company etc. you will need to contact splunk support via the portal, phone or emailing support@splunk.com to get this visibility assigned to you.

Please note that if you are not yet associated to an Enterprise/Global Support Entitlement then you will need to contact your Sales Rep or get a colleague who is already assigned to an Entitlement to request on your behalf.

Thanks!

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