Installation

Issue converting from Splunk Enterprise free trial to fully licensed setup

kenharford823
New Member

I installed an Enterprise Trial version of Splunk, however I want to change the license to a full Enterprise license and Splunk will not let me. The Trial period has not expired. Here is the error message I get:

Bad Request — Splunk.License: failed to add reset license from license group:'Enterprise' to active license group:'Trial'

Any ideas as to how to get this to work will be greatly appreciated

Thanks
Ken

0 Karma

traxxasbreaker
Communicator

When you're on the Licensing page, try hitting "Change license group" and switching to an Enterprise license first. I suspect it's still set as a Trial license and isn't letting you add the full Enterprise license because the license group type doesn't match.

0 Karma

kenharford823
New Member

I did try that, but it doesn't seem to want to change groups for some reason

0 Karma

kenharford823
New Member

Hold a sec, I think I maybe trying to install an expired license!! Dohhhhhhhhh

0 Karma

traxxasbreaker
Communicator

That would do it 🙂

0 Karma

lfedak_splunk
Splunk Employee
Splunk Employee

Heya @kenharford823, Did you get this to work?

0 Karma
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