Installation

Issue converting from Splunk Enterprise free trial to fully licensed setup

kenharford823
New Member

I installed an Enterprise Trial version of Splunk, however I want to change the license to a full Enterprise license and Splunk will not let me. The Trial period has not expired. Here is the error message I get:

Bad Request — Splunk.License: failed to add reset license from license group:'Enterprise' to active license group:'Trial'

Any ideas as to how to get this to work will be greatly appreciated

Thanks
Ken

0 Karma

traxxasbreaker
Communicator

When you're on the Licensing page, try hitting "Change license group" and switching to an Enterprise license first. I suspect it's still set as a Trial license and isn't letting you add the full Enterprise license because the license group type doesn't match.

0 Karma

kenharford823
New Member

I did try that, but it doesn't seem to want to change groups for some reason

0 Karma

kenharford823
New Member

Hold a sec, I think I maybe trying to install an expired license!! Dohhhhhhhhh

0 Karma

traxxasbreaker
Communicator

That would do it 🙂

0 Karma

lfedak_splunk
Splunk Employee
Splunk Employee

Heya @kenharford823, Did you get this to work?

0 Karma
Get Updates on the Splunk Community!

What's new in Splunk Cloud Platform 9.1.2312?

Hi Splunky people! We are excited to share the newest updates in Splunk Cloud Platform 9.1.2312! Analysts can ...

What’s New in Splunk Security Essentials 3.8.0?

Splunk Security Essentials (SSE) is an app that can amplify the power of your existing Splunk Cloud Platform, ...

Let’s Get You Certified – Vegas-Style at .conf24

Are you ready to level up your Splunk game? Then, let’s get you certified live at .conf24 – our annual user ...