Genesys Cloud Integration into Splunk

[Mihir]

Hello Everyone,

I downloaded "TA_Genesys_Cloud_1.0.14_export.tgz" from https://github.com/SplunkBAUG/CCA

Added the inputs required and configure the Splunk with available Genesys Cloud CX (Canada Region) OAuth Credentials (client ID and Client Secret)

When I try to search using index="genesys cloud", it returns with empty response

Mihir_0-1717454754241.png

Mihir_1-1717454814897.png

Any help will be much appreciated. Thanking you in advance