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Genesys Cloud Integration into Splunk

Mihir
New Member
‎06-03-2024 03:48 PM

Hello Everyone,

I downloaded "TA_Genesys_Cloud_1.0.14_export.tgz" from https://github.com/SplunkBAUG/CCA

Added the inputs required and configure the Splunk with available Genesys Cloud CX (Canada Region) OAuth Credentials (client ID and Client Secret)

When I try to search using index="genesys cloud", it returns with empty response

Mihir_0-1717454754241.png

 

Mihir_1-1717454814897.png

Any help will be much appreciated. Thanking you in advance

 

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