Genesys Cloud Integration into Splunk

New Member

Hello Everyone,

I downloaded "TA_Genesys_Cloud_1.0.14_export.tgz" from

Added the inputs required and configure the Splunk with available Genesys Cloud CX (Canada Region) OAuth Credentials (client ID and Client Secret)

When I try to search using index="genesys cloud", it returns with empty response




Any help will be much appreciated. Thanking you in advance


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