Getting Data In
Highlighted

How to troubleshoot why splunkd keeps crashing every two days on Windows?

Explorer

Dear all,

I have Splunk which is installed on a Windows platform. I found it crashes every two days recently. May I know how to find the reason? Thanks

Best Regards,
Peter

0 Karma
Highlighted

Re: How to troubleshoot why splunkd keeps crashing every two days on Windows?

SplunkTrust
SplunkTrust

You might need to look at the splunkd log for errors

0 Karma
Highlighted

Re: How to troubleshoot why splunkd keeps crashing every two days on Windows?

Explorer

I find the log but don't know how to read

0 Karma
Highlighted

Re: How to troubleshoot why splunkd keeps crashing every two days on Windows?

SplunkTrust
SplunkTrust

Do you mean that you are not able to open or you are not able to understand what's written?

0 Karma
Highlighted

Re: How to troubleshoot why splunkd keeps crashing every two days on Windows?

Explorer

I able to open but unable understand what's written

For an example, it said Access violation, cannot read at address [0x000000005368976B7]

it is quite difficult to troubleshoot

0 Karma
Highlighted

Re: How to troubleshoot why splunkd keeps crashing every two days on Windows?

Builder

Can you post some output from your splunkd.log on that server? I know it's not possible to post the entire log here but some of the messages you are seeing in and around the ERROR might be helpful to better understand what might be going on and what direction to point you in.

0 Karma
Highlighted

Re: How to troubleshoot why splunkd keeps crashing every two days on Windows?

Explorer

My splunk version is 6.1.1. Here's some of the log content for your reference.

Access violation, cannot read at address [0x00000000xxxxxxx]
Exception address: [0x00000xxxxxxxxxx]
Crashing thread: MainTailingThread

0 Karma
Highlighted

Re: How to troubleshoot why splunkd keeps crashing every two days on Windows?

Ultra Champion

Similar issue to Access violation, cannot read at address at Access Violation, cannot read at address

They speak there about scheduled searches in a 5.x version ...

0 Karma