How to troubleshoot why splunkd keeps crashing every two days on Windows?

[peterchow]

Dear all,

I have Splunk which is installed on a Windows platform. I found it crashes every two days recently. May I know how to find the reason? Thanks

Best Regards,
Peter

[ddrillic]

Similar issue to Access violation, cannot read at address at Access Violation, cannot read at address

They speak there about scheduled searches in a 5.x version ...

[ryanoconnor]

Can you post some output from your splunkd.log on that server? I know it's not possible to post the entire log here but some of the messages you are seeing in and around the ERROR might be helpful to better understand what might be going on and what direction to point you in.

[peterchow]

My splunk version is 6.1.1. Here's some of the log content for your reference.

Access violation, cannot read at address [0x00000000xxxxxxx]
Exception address: [0x00000xxxxxxxxxx]
Crashing thread: MainTailingThread

[renjith_nair]

You might need to look at the splunkd log for errors

[peterchow]

I find the log but don't know how to read

[renjith_nair]

Do you mean that you are not able to open or you are not able to understand what's written?

[peterchow]

I able to open but unable understand what's written

For an example, it said Access violation, cannot read at address [0x000000005368976B7]

it is quite difficult to troubleshoot