Getting Data In

How to troubleshoot why splunkd keeps crashing every two days on Windows?

peterchow
Explorer

Dear all,

I have Splunk which is installed on a Windows platform. I found it crashes every two days recently. May I know how to find the reason? Thanks

Best Regards,
Peter

0 Karma

ddrillic
Ultra Champion

Similar issue to Access violation, cannot read at address at Access Violation, cannot read at address

They speak there about scheduled searches in a 5.x version ...

0 Karma

ryanoconnor
Builder

Can you post some output from your splunkd.log on that server? I know it's not possible to post the entire log here but some of the messages you are seeing in and around the ERROR might be helpful to better understand what might be going on and what direction to point you in.

0 Karma

peterchow
Explorer

My splunk version is 6.1.1. Here's some of the log content for your reference.

Access violation, cannot read at address [0x00000000xxxxxxx]
Exception address: [0x00000xxxxxxxxxx]
Crashing thread: MainTailingThread

0 Karma

renjith_nair
SplunkTrust
SplunkTrust

You might need to look at the splunkd log for errors

0 Karma

peterchow
Explorer

I find the log but don't know how to read

0 Karma

renjith_nair
SplunkTrust
SplunkTrust

Do you mean that you are not able to open or you are not able to understand what's written?

0 Karma

peterchow
Explorer

I able to open but unable understand what's written

For an example, it said Access violation, cannot read at address [0x000000005368976B7]

it is quite difficult to troubleshoot

0 Karma
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