Deployment Architecture

When Accessing Splunk Mobile Access Server URL, Nothing is Displayed

bpaul_splunk
Splunk Employee
Splunk Employee

I installed Splunk Mobile Server on a Windows computer. The script completed and said the server could be accessed by going to https://localhost. When I go to this page, I see the expected warning about a self-signed certificate. After accepting the certificate however, nothing happens. The page just stays solid white. Why does this occur?

Tags (3)
1 Solution

bpaul_splunk
Splunk Employee
Splunk Employee

This behavior can be experienced if there is another service on the computer which listens on port 443. There are two ways in which you can change the port on which the Mobile Server is accessible.

Method 1:

  1. Stop whatever service on your computer is using port 443
  2. Restart the Mobile Server
  3. Go to Start > Run
  4. Type services.msc and press Enter
  5. In the Services application, locate the SplunkMobileAccessServer service
  6. Right click on the service and select Restart
  7. When the Mobile Server is running you should now be able to access it at https://localhost
  8. During the initial setup you will be prompted for a port to use
  9. Select an unused port and save the configuration
  10. At the end of the configuration process the Mobile Server is restarted.
  11. After this, it will be listening on your new port and you can once again start the service that uses port 443

Method 2:

  1. Stop Mobile Server
  2. Go to Start > Run
  3. Type services.msc and press Enter
  4. In the Services application, locate the SplunkMobileAccessServer service
  5. Right click on the service and select Stop
  6. Use a text editor to edit the $SPLUNK_INSTALL_DIRECTORY/server/config/config_local.json file and set a non-standard port on which your Mobile Server should listen
  7. The fourth line of this file specifies the port "port": "443"
  8. Change the port number to an unused port (preferably greater than 1024) Eg: "port": "8443"
  9. Save the changes to the file
  10. Start Mobile Server
  11. Go to Start > Run
  12. Type services.msc and press Enter
  13. In the Services application, locate the SplunkMobileAccessServer service
  14. Right click on the service and select Start
  15. You should now be able to access the Mobile server on the new port. Eg: https://localhost:8443

View solution in original post

bpaul_splunk
Splunk Employee
Splunk Employee

This behavior can be experienced if there is another service on the computer which listens on port 443. There are two ways in which you can change the port on which the Mobile Server is accessible.

Method 1:

  1. Stop whatever service on your computer is using port 443
  2. Restart the Mobile Server
  3. Go to Start > Run
  4. Type services.msc and press Enter
  5. In the Services application, locate the SplunkMobileAccessServer service
  6. Right click on the service and select Restart
  7. When the Mobile Server is running you should now be able to access it at https://localhost
  8. During the initial setup you will be prompted for a port to use
  9. Select an unused port and save the configuration
  10. At the end of the configuration process the Mobile Server is restarted.
  11. After this, it will be listening on your new port and you can once again start the service that uses port 443

Method 2:

  1. Stop Mobile Server
  2. Go to Start > Run
  3. Type services.msc and press Enter
  4. In the Services application, locate the SplunkMobileAccessServer service
  5. Right click on the service and select Stop
  6. Use a text editor to edit the $SPLUNK_INSTALL_DIRECTORY/server/config/config_local.json file and set a non-standard port on which your Mobile Server should listen
  7. The fourth line of this file specifies the port "port": "443"
  8. Change the port number to an unused port (preferably greater than 1024) Eg: "port": "8443"
  9. Save the changes to the file
  10. Start Mobile Server
  11. Go to Start > Run
  12. Type services.msc and press Enter
  13. In the Services application, locate the SplunkMobileAccessServer service
  14. Right click on the service and select Start
  15. You should now be able to access the Mobile server on the new port. Eg: https://localhost:8443

View solution in original post

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