I would like to create 03 reports, but I have difficulties.
What happens, I need to create:
- Calls that are not answered by extension;
- Calls that are answered by extension successfully;
But I notice that I can't filter by time, because there are links
00:00:00, so I can't create a report using just the "status" of the call because it usually has "normal clean call".
It is possible to make a query in the way that, define that the calls "received" by time, and consider that with the value 00:00:00 s;