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Explorer

Hello,

I would like to create 03 reports, but I have difficulties.
What happens, I need to create:
- Calls that are not answered by extension;
- Calls that are answered by extension successfully;

  • Calls made by extension successfully;
  • Unsuccessful extension calls;

But I notice that I can't filter by time, because there are links
  00:00:00, so I can't create a report using just the "status" of the call because it usually has "normal clean call".

It is possible to make a query in the way that, define that the calls "received" by time, and consider that with the value 00:00:00 s;

Att,
Richard

0 Karma

SplunkTrust
SplunkTrust

Perhaps this will get you started.

index=foo duration="00:00:00" cause_description=* | table _time cause_description
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If this reply helps you, an upvote would be appreciated.
0 Karma

Explorer

I could not resolve with this condition

SplunkTrust
SplunkTrust

What do you get? Did you make any necessary changes for your environment (correct index and field names) ?

---
If this reply helps you, an upvote would be appreciated.
0 Karma

Explorer

What I'd like to create is a report where you filter:
Call that came in and was not answered by anyone, in this case those that have the time value 00:00:00;alt text

0 Karma

SplunkTrust
SplunkTrust

It would help if you shared some sample events, sanitized as necessary.

---
If this reply helps you, an upvote would be appreciated.
0 Karma

Explorer

It is possible to create a query, containing only calls with "zero duration" and the cause of the call.
"cause_description"?

0 Karma
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