Problems with Data in Analytics

[CommunityUser]

I’m trying to run a report for my manager’s quarterly report and just found out we do not have data for the month of august under analytics, there is only 9 events from July 24 to August 28 …. After that date there is data in the system, but I have been strugglying for a couple hours already to find out why my report does not have any data and just came to the realization that there is no data under analytics.

he dashboards have been created but there is no data in the system for almost all of august. I have created new analytics searches and still nothing, hope you can shed some light, I need this report urgently. I found out that the system only has data starting around August 29, I really need this sorted out and that is the reason I’m cc you all.

We are a recent customer

Name	MagnaProd
Global Account Name	MagnaProd_e245a0a9-3e32-478b-8bde-49f9bab08260

[Brian_Wheeldon]

Hi Guillermo,

This is a SaaS account, right?

I note from https://docs.appdynamics.com/display/PRO42/License+Entitlements+and+Restrictions :

AppDynamics for Transaction Analytics(SaaS)

Instrument 500,000 business transaction events per 24-hour period and access to the AppDynamics-hosted Events Service, with a data maximum of 50 GB per account per day. Data retention limited to 8 days. Additional retention of 30, 60, or 90 days available as an add-on.

AppDynamics for Log Analytics(SaaS)

Instrument 5 GB of log data per 24-hour period (limited to 8 days of data storage) and access the AppDynamics-hosted Events Service. Additional retention beyond 8 days can be purchased as an add-on.

I believe this applies to the retention of the raw events in Analytics. Metrics that you create from Analytics searches should be persisted in the Controller according to the normal persistence policies ("Metrics in one-minute increments are retained for 4 hours; metrics in ten-minute increments are retained for 48 hours; metrics in one-hour increments are retained for 365 days.").