Error downloading Agent - Unable to fetch EUM license usage information

[CommunityUser]

Hi

  Downloaded the Trial version and did setup. Copied the license file and everything looked fine.

   When I tried to download the db agent, it threw error ' Error downloading agent' and when I checed the server log got the error -

Attached the complete log files as well. My trial expiry is soon. kindly look at the issue.

Thanks

L J.

[#|2015-02-04T03:36:03.982-0800|WARNING|glassfish3.1.2|com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean|_ThreadID=126;_ThreadName=Thread-5;|Unable to fetch EUM license usage information
RESTCommunicationException: java.net.ConnectException: Connection timed out: connect while calling 'https://agg.eum-appdynamics.com/eumaggregator/licenseUsage'
    at com.singularity.ee.controller.beans.eumcloud.RESTClient.jsonRestRequestInternal(RESTClient.java:223)
    at com.singularity.ee.controller.beans.eumcloud.RESTClient.jsonRestRequest(RESTClient.java:91)
    at com.singularity.ee.controller.beans.eumcloud.EUMCloudManagerBean.fetchEUMLicenseUsageForAccount(EUMCloudManagerBean.java:2336)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1052)
    at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1124)
    at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:5388)
    at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:619)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
    at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:55)
    at sun.reflect.GeneratedMethodAccessor84.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
    at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:64)
    at sun.reflect.GeneratedMethodAccessor83.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doAround(SystemInterceptorProxy.java:162)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundInvoke(SystemInterceptorProxy.java:144)
    at sun.reflect.GeneratedMethodAccessor80.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:370)
    at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:5360)
    at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:5348)
    at com.sun.ejb.containers.EJBLocalObjectInvocationHandler.invoke(EJBLocalObjectInvocationHandler.java:214)
    at com.sun.ejb.containers.EJBLocalObjectInvocationHandlerDelegate.invoke(EJBLocalObjectInvocationHandlerDelegate.java:89)
    at com.sun.proxy.$Proxy265.fetchEUMLicenseUsageForAccount(Unknown Source)
    at com.singularity.ee.controller.beans.license.LicenseUsageManagerBean.a(LicenseUsageManagerBean.java:347)
    at com.singularity.ee.controller.beans.license.LicenseUsageManagerBean.persistCurrentLicenseUsage(LicenseUsageManagerBean.java:317)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1052)
    at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1124)
    at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:5388)
    at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:619)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
    at com.singularity.ee.controller.beans.EntityManagerInterceptor.manageEntityManagerLifecycle(EntityManagerInterceptor.java:55)
    at sun.reflect.GeneratedMethodAccessor84.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
    at com.singularity.ee.controller.beans.ExceptionHandlingInterceptor.handleExceptions(ExceptionHandlingInterceptor.java:64)
    at sun.reflect.GeneratedMethodAccessor83.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doAround(SystemInterceptorProxy.java:162)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundInvoke(SystemInterceptorProxy.java:144)
    at sun.reflect.GeneratedMethodAccessor80.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:370)
    at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:5360)
    at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:5348)
    at com.sun.ejb.containers.EJBLocalObjectInvocationHandler.invoke(EJBLocalObjectInvocationHandler.java:214)
    at com.sun.ejb.containers.EJBLocalObjectInvocationHandlerDelegate.invoke(EJBLocalObjectInvocationHandlerDelegate.java:89)
    at com.sun.proxy.$Proxy568.persistCurrentLicenseUsage(Unknown Source)
    at com.singularity.ee.controller.beans.ControllerTimerTaskBean.doProcess(ControllerTimerTaskBean.java:378)
    at com.singularity.ee.controller.beans.AScheduleTimerTask.process(AScheduleTimerTask.java:52)
    at sun.reflect.GeneratedMethodAccessor105.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.glassfish.ejb.security.application.EJBSecurityManager.runMethod(EJBSecurityManager.java:1052)
    at org.glassfish.ejb.security.application.EJBSecurityManager.invoke(EJBSecurityManager.java:1124)
    at com.sun.ejb.containers.BaseContainer.invokeBeanMethod(BaseContainer.java:5388)
    at com.sun.ejb.EjbInvocation.invokeBeanMethod(EjbInvocation.java:619)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.EjbInvocation.proceed(EjbInvocation.java:571)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.doAround(SystemInterceptorProxy.java:162)
    at com.sun.ejb.containers.interceptors.SystemInterceptorProxy.aroundTimeout(SystemInterceptorProxy.java:149)
    at sun.reflect.GeneratedMethodAccessor103.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at com.sun.ejb.containers.interceptors.AroundInvokeInterceptor.intercept(InterceptorManager.java:861)
    at com.sun.ejb.containers.interceptors.AroundInvokeChainImpl.invokeNext(InterceptorManager.java:800)
    at com.sun.ejb.containers.interceptors.InterceptorManager.intercept(InterceptorManager.java:370)
    at com.sun.ejb.containers.BaseContainer.__intercept(BaseContainer.java:5360)
    at com.sun.ejb.containers.BaseContainer.intercept(BaseContainer.java:5348)
    at com.sun.ejb.containers.BaseContainer.callEJBTimeout(BaseContainer.java:4058)
    at com.sun.ejb.containers.EJBTimerService.deliverTimeout(EJBTimerService.java:1832)
    at com.sun.ejb.containers.EJBTimerService.access$100(EJBTimerService.java:108)
    at com.sun.ejb.containers.EJBTimerService$TaskExpiredWork.run(EJBTimerService.java:2646)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
Caused by: java.net.ConnectException: Connection timed out: connect
    at java.net.DualStackPlainSocketImpl.waitForConnect(Native Method)
    at java.net.DualStackPlainSocketImpl.socketConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.doConnect(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connectToAddress(Unknown Source)
    at java.net.AbstractPlainSocketImpl.connect(Unknown Source)
    at java.net.PlainSocketImpl.connect(Unknown Source)
    at java.net.SocksSocketImpl.connect(Unknown Source)
    at java.net.Socket.connect(Unknown Source)
    at sun.security.ssl.SSLSocketImpl.connect(Unknown Source)
    at com.singularity.ee.controller.beans.util.httpclient.AuthSSLProtocolSocketFactory.createSocket(AuthSSLProtocolSocketFactory.java:378)
    at org.apache.commons.httpclient.HttpConnection.open(HttpConnection.java:707)
    at org.apache.commons.httpclient.MultiThreadedHttpConnectionManager$HttpConnectionAdapter.open(MultiThreadedHttpConnectionManager.java:1361)
    at org.apache.commons.httpclient.HttpMethodDirector.executeWithRetry(HttpMethodDirector.java:387)
    at org.apache.commons.httpclient.HttpMethodDirector.executeMethod(HttpMethodDirector.java:171)
    at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:397)
    at org.apache.commons.httpclient.HttpClient.executeMethod(HttpClient.java:323)
    at com.singularity.ee.controller.beans.eumcloud.RESTClient.jsonRestRequestInternal(RESTClient.java:131)
    ... 108 more
|#]

[Arun_Dasetty]

Hi ,

We confirm the error is specific to End user monitoring feature and is not related to download agent artifact from UI, We see the error could have raised in UI while downloading agent due to user permisisons under Setup -> Administration -> Users section

Can you login as admin UI user and see how it goes and if issue still persists, please send the following details to assist you better:

- screenshot in controller UI for exact link and section you are trying to use, we understood that is "getting started" wizard but would like to see if any disconnect here

- screenshot of user permissions in edit view under Setup -> Administration -> Users section

Regards,

Arun

[CommunityUser]

Hi Arun,

    I am not able to login anymore, now it throws the Invalid License File. initially when i installed the appdynamics, it logged in properly, the license file showed the validity (screenshot attached), after I tried to download the agent, it threw the error and after that when i try to login, it throws Invalid License File error. (screen shot attached).

thanks

L J.

[Arun_Dasetty]

Hi,

Can you provide your appdynamics user email id so that i will check whether you have permissions to download site from our portal? If you are fine with that.

Also would have been great if you have pointed the error in UI while downloading agent from UI and we understood that EUM data retrieval error is not an concern here. Can you send the recent 2-3 server.log under <Controller_install_dir>/logs path for our review to assist you further on license error?

Also confirm whether any user have modified license.lic file at controller install dir recently

Regards,

Arun