Controller Unavailable: Windows Install

[CommunityUser]

Hi,

I have successfully installed the AppDynamics tool on Windows 2012 (not R2) and the url for the controller does not display anything. I have checked to see if the port designated (8090) is listening and it is not. All the associated services are running and Windows Firewall is disabled. I have tried restarting the services to see if it helps but all to no avail.

I have tried running the URL in IE and Chrome although the port listening issue wouldn't fix this of course. When I run the URL I just get a blank page. I have verified that the URL shown in the last step of the installer and in the server.log file within the root directory is correct along with the port.

Any suggestions?

Thanks in advance.

[Arun_Dasetty]

Hi Craig,

Is the verion you have tried is Controller version 4.0.5, if yes, Can you restart controller appserver Glassfish jvm process after commenting the below xml jvm options entry in domain.xml at path <Controller_install_dir>\appserver\glassfish\domains\domain1\config and see how it goes:

Before update:

<jvm-options>-javaagent:${com.sun.aas.instanceRoot}/appagent/javaagent.jar</jvm-options>

After update:

<!-- <jvm-options>-javaagent:${com.sun.aas.instanceRoot}/appagent/javaagent.jar</jvm-options>-->

- If you are referring to different controller install version on windows please provide the logs under <Controller_install_dir>\logs and install.log and installation.log at path <Controller_install_dir>\ and <Controller_install_dir>\.install4j to assist you further.

Regards,

Arun

[CommunityUser]

Hi Arun,

Yes we are using version 4.0.5. I was unable to trace the file snippet you mentioned in the file and same goes for the log files.

Attached are all the log files available.

Hope to have this trial up and running before the 15 days expires!

Thanks.

[Arun_Dasetty]

Hi Craig,

We thought to suggest the below steps, but from server.log it is not evident any error as the server.log does not have any errors or startup args, we see controller started fine as per log:

[#|2015-05-11T11:37:01.643+0100|INFO|glassfish3.1.2|com.appdynamics.RULES.PROCESSING|_ThreadID=134;_ThreadName=Thread-2;|Running HR processor, cache loaded|#]

Can you remove or comment the jvm arg xml element line with entry -javaagent in file at below path

C:\AppDynamics\Controller\appserver\glassfish\domains\domain1\config\domain.xml

and restart controller using C:\AppDynamics\Controller\bin\stopController.bat and C:\AppDynamics\Controller\bin\startController.bat commands or controller.bat stop-appserver or controller.bat start-appserver at path C:\AppDynamics\Controller\bin\ and see how it goes.

- Can you restart controller and send the latest 2-3 server.log and database.log archive to assist you better on this.

Regards,

Arun