All Apps and Add-ons

XenApp Missing Citrix_Licensing index

loatswil
Path Finder

I have the XenApp running and collecting some data but I continue to get the "received event for unconfigured/disabled index='citrix_licensing'" message. Apparently that index wasn't created after installing the app on my indexers. I have two remote indexers and one search head.

My question is: Can I just copy the lines for the other indexes from the 'indexes.conf' file inside the default directory (and rename them of course) and then restart SPlunk to create them? Or is there something more I am missing?

Can someone post the lines for the 'citrix_licensing' index from their indexes.conf file?

All of the other indexes were created but the only one that shows any activity is the xenapp_alerts. Everything seems to be working (aside from the licensing portion) but none of the other indexes show any activity. Is that normal behavior?

Thanks for the help!

joshgilliland
Engager

Ran into this myself; also had to manually add these entries to get it to work. Now I just need to figure out why I'm getting 'divide by zero' errors from the powershell script on my licensing server...

0 Karma

loatswil
Path Finder

I went ahead and added this to the indexes.conf file, restarted Splunk and it's all working fine now.

In the immortal words of the weird irish girlfriend in Caddyshack "Tanks fer nuttin'." 😃

[citrix_licensing]
homePath = $SPLUNK_DB/citrix_licensing/db
coldPath = $SPLUNK_DB/citrix_licensing/colddb
thawedPath = $SPLUNK_DB/citrix_licensing/thaweddb

[citrix_licensing_alerts]
homePath = $SPLUNK_DB/citrix_licensing_alerts/db
coldPath = $SPLUNK_DB/citrix_licensing_alerts/colddb
thawedPath = $SPLUNK_DB/citrix_licensing_alerts/thaweddb

0 Karma
Got questions? Get answers!

Join the Splunk Community Slack to learn, troubleshoot, and make connections with fellow Splunk practitioners in real time!

Meet up IRL or virtually!

Join Splunk User Groups to connect and learn in-person by region or remotely by topic or industry.

Get Updates on the Splunk Community!

[Puzzles] Solve, Learn, Repeat: Matching cron expressions

This puzzle (first published here) is based on matching timestamps to cron expressions.All the timestamps ...

Design, Compete, Win: Submit Your Best Splunk Dashboards for a .conf26 Pass

Hello Splunkers,  We’re excited to kick off a Splunk Dashboard contest! We know that dashboards are a primary ...

May 2026 Splunk Expert Sessions: Security & Observability

Level Up Your Operations: May 2026 Splunk Expert Sessions Whether you are refining your security posture or ...