Why is the Splunk Mobile App not rendering certain dashboards for users other than Admin?

[imanpoeiri]

Dear experts,

For new users that we created, there were certain dashboard that did not display at all in the Splunk Mobile App, although appropriate permissions were already granted to those new users. Admin was working fine.

They were able to see the dashboard icon, but when they tap into the dashboard, the dashboard is blank.

Anyone with experience on the matter?

Much appreciated!

[imanpoeiri · Accepted solution]

Apparently we found there are two problem.

Problem: Dashboard completely not rendered on mobile application (iOS and Android).
Root cause: When depends="$hidden$" is applied to your tag, or tag, or `` tag.
Sample of codes that having issue:

<row depends="$hidden$">
<panel depends="$hidden$">
<input depends="$hidden$">

Solution: Avoid to use it!

Problem: Particular panels are show "waiting for input".
Root Cause: When you put time token before search that use time input token as earliest and latest tags
Sample of codes that having issues:

<row>
<panel>   
     <query>index=sample_index | fields somefield | top somefield</query>
    <earliest>$time.earliest$</earliest>
    <latest>$time.latest$</latest>
</panel>   
</row>
<row>
    <panel>
      <input type="time" token="time" searchWhenChanged="true">
        <label>Time Range</label>
        <default>
          <earliest>@d</earliest>
          <latest>now</latest>
        </default>
      </input>
    </panel>
</row>

Solution: Change the sequence as following

    <row>
        <panel>
          <input type="time" token="time" searchWhenChanged="true">
            <label>Time Range</label>
            <default>
              <earliest>@d</earliest>
              <latest>now</latest>
            </default>
          </input>
        </panel>
    </row>
    <row>
    <panel>   
         <query>index=sample_index | fields somefield | top somefield</query>
        <earliest>$time.earliest$</earliest>
        <latest>$time.latest$</latest>
    </panel>   
    </row>

Hope this clarify.

[Gibbo87]

What if i need to use "depends" ?