Why am I getting error "Error while posting to url=/servicesNS/nobody/.../remedy_account" configuring the Splunk Add-on for BMC Remedy?

[Sasivarnan1234]

I am getting the following error while configuring the Remedy details in Splunk. Could you please help me how to configure this?

Encountered the following error while trying to update: Error while posting to url=/servicesNS/nobody/Splunk_TA_remedy/remedy_input_setup/remedy_account/remedy_account

Remedy Server URL

https://remedy-x.y.com/arsys

AR System Server : hostname

username & password.

Thanks
Sasivarnan

[Sasivarnan1234 · Accepted solution]

This can be closed. I was able to configure now. There was firewall issue. once that has been corrected I am able to integrate it.

[dkwa01]

Hi Sasivarnan

Can you provide further details on the firewall you had to configure to enable this? We are having similar issue.

Thanks

[sshelly_splunk]

I would check the file system permissions on the app and it's config files. I have also had some success when getting permission style errors while configuring an app by doing the following:

Copy app.conf from $SPLUNK_HOME/etc/apps/name_of_app/default to $SPLUNK_HOME/etc/apps/name_of_app/local
Edit the new file and find the line “is_configured
= false”; change it to be true, restart, and see if that helps

[Sasivarnan1234]

Hi , Now I am getting below error. Could you please help me how to solve this.

Encountered the following error while trying to update: Splunkd daemon is not responding: (u"Error connecting to /servicesNS/nobody/Splunk_TA_remedy/apps/local/Splunk_TA_remedy/setup: ('The read operation timed out',)",)

[brad_thomas]

I'm currently seeing this same issue. Can you provide details on how you resolved it?

[Sasivarnan1234]

I am getting the same error still.

[Sasivarnan1234]

Hi Maffreitas's ,

Thank you for your reply. It's 9.1.

[maffreitas]

What's the version of your BMC Remedy?