Splunk -How do I fix this ServiceNow Add-On Python Rest Error?

[heidihart]

Hi, 

Trying to configure authentication connection between Splunk and Service Now using service now add on. I can confirm the connection the service now server is open and operational but I am still seeing "Unable to reach server at https://dev.connectedservices.homeaffairs.gov.au. Check configurations and network settings"

Looking into the splunkd logs and the splunk_ta_snow_main.log I am seeing the following error:

Stack trace from python handler:\nTraceback (most recent call last):\n File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\admin.py", line 94, in init_persistent\n hand.execute(info)\n File "C:\Program Files\Splunk\Python-2.7\Lib\site-packages\splunk\admin.py", line 594, in execute\n if self.requestedAction == ACTION_CREATE: self.handleCreate(confInfo)\n File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\lib\splunktaucclib\rest_handler\admin_external.py", line 51, in wrapper\n for entity in result:\n File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\lib\splunktaucclib\rest_handler\handler.py", line 116, in wrapper\n for name, data, acl in meth(self, *args, **kwargs):\n File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\lib\splunktaucclib\rest_handler\handler.py", line 85, in wrapper\n check_existing(self, name),\n File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\lib\splunktaucclib\rest_handler\endpoint\__init__.py", line 79, in validate\n self._loop_fields('validate', name, data, existing=existing)\n File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\lib\splunktaucclib\rest_handler\endpoint\__init__.py", line 76, in _loop_fields\n return [getattr(f, meth)(data, *args, **kwargs) for f in model.fields]\n File "C:\Program Files\Splunk\etc\apps\Splunk_TA_snow\lib\splunktaucclib\rest_handler\endpoint\field.py", line 52, in validate\n raise RestdError(400, self.validator.msg)\nRestError: REST Error [400]: Bad Request -- Unable to reach server at https://d. Check configurations and network settings.\n
08-28-2020 14:55:41.197 +1000 ERROR AdminManagerExternal - Unexpected error "<class 'splunktaucclib.rest_handler.error.RestError'>" from python handler: "REST Error [400]: Bad Request -- Unable to reach server at https://. Check configurations and network settings.".

I am hoping someone maybe able to provide some assistance with this issue?

[vengisa]

Hello,

i am also facing the same error when i try to setup the service now account in splunk.. 

is there a solution for this