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Splunk App for VMWare - Hydra gateway not starting, no listening process on port 8008

Motivator

A few weeks ago the OS was updated, and the Splunk HF was updated to 6.3. This was Splunk VMWare 3.1.0, but have updated to 3.2.1 to no affect.

I noticed today that neither the performance, nor inventory data is being collected. In the logs I see messages about not being able to connect:

2016-03-11 19:07:11,366 ERROR [tavmwarecollectionworker://theta:10258] Problem with hydra worker tavmwarecollectionworker://theta:10258: [HydraGatewayAdapter] could not authenticate with gateway after 3 retries
Traceback (most recent call last):
File "/app/splunk/etc/apps/SA-Hydra/bin/hydra/hydraworker.py", line 507, in run
self.establishGateway()
File "/app/splunk/etc/apps/SA-Hydra/bin/hydra/hydra
worker.py", line 428, in establishGateway
hga = HydraGatewayAdapter(self.nodepath, self.sessionkey, self.gatewayuri)
File "/app/splunk/etc/apps/SA-Hydra/bin/hydra/hydra
common.py", line 66, in init
self.authenticategateway()
File "/app/splunk/etc/apps/SA-Hydra/bin/hydra/hydra
common.py", line 83, in authenticate_gateway
raise Exception("[HydraGatewayAdapter] could not authenticate with gateway after %s retries" % (str(retry)))
Exception: [HydraGatewayAdapter] could not authenticate with gateway after 3 retries

Other indications that it's should be connecting on port 8008, but there's no listening process. troubleshooting ideas, or resolution?

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Re: Splunk App for VMWare - Hydra gateway not starting, no listening process on port 8008

Splunk Employee
Splunk Employee

Is your Splunk version different on SH/Indexer and DCN?

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Re: Splunk App for VMWare - Hydra gateway not starting, no listening process on port 8008

Motivator

Same splunk version.

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Re: Splunk App for VMWare - Hydra gateway not starting, no listening process on port 8008

New Member

My Splunk version is 6.4 (I also tested on 6.3) also face the same issue. Both DCN and SH/Indexer using the same version

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Re: Splunk App for VMWare - Hydra gateway not starting, no listening process on port 8008

Splunk Employee
Splunk Employee

Can you check below and update:

1) What is the Splunk version 6.3.x ?
2) Are you getting any error in logs specific to SSL or SSLv2?

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Re: Splunk App for VMWare - Hydra gateway not starting, no listening process on port 8008

New Member

Hi Trapti,
My Splunk version is 6.4 and tested on 6.4 also has the same issue.

I do not get any error on SSL. May I know which log you referring to?

Thanks
Lee

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Re: Splunk App for VMWare - Hydra gateway not starting, no listening process on port 8008

Splunk Employee
Splunk Employee

Yes, we have an issue of SSL with Splunk 6.4 that does not connect to DCN on port 8008.

We already have a scheduled release of VMWare where we have fixed this.

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Re: Splunk App for VMWare - Hydra gateway not starting, no listening process on port 8008

Path Finder

how to make 8008 port as SSL in vmware ? please help ..

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Re: Splunk App for VMWare - Hydra gateway not starting, no listening process on port 8008

Motivator

For 6.3, the issue ended up being for me the versions of the SA-Hyrda and SA-Utils had gotten out of sync, therefore couldn't communicate to be able to start the port 8008 service

View solution in original post

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